[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

ServiceNow · Austin, TEXAS, United States

# Business Process Consultant, Expert Services for ServiceNow Finance, Procurement & Legal Solutions

Austin, TEXAS, United States Remote Full-time Finance & Accounting 

Listed on ServiceNow’s official careers site. Posted October 29, 2026. Check that it is still open and apply there.
[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000158582579-business-process-consultant-expert-services-for-servicenow-finance-procurement-legal-solutions-)

[OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Business Process Consultant, Expert Services for ServiceNow Finance, Procurement & Legal Solutions

## Job description

The Role A Business Process Consultant (BPC), is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes.

### What you get to do in this role

Be the process expert for Finance, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes Drive Finance, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
- Lead customer design workshops focused on ServiceNow Platform and Solution functionality
- Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
- Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.
- Guide and advocate for the customer’s needs throughout the engagement
- Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
- Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Prepare all customer-facing deliverables focused on process Juggle multiple and complex projects/initiatives
- Promote continuous improvement practices for delivery/engagement materials
- Support specific sales activities when required
- Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings

## Qualifications

What successful candidates need to have: At least
- 8+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
- Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.

Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred. ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.

Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) Experience in providing Knowledge-Centered Service / Support using technologies Experience in analyzing and recommending Finance, Supply Chain, Source-to-Pay.

Legal, and/or Contracting strategies based on business priorities Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder

## At a glance
- Posted by the employer: Oct 29, 2026
- First seen by OpenNash: Oct 31, 2026
- Last checked: Oct 31, 2026
- Listed for: 2 days
- Location: Austin, TEXAS, United States
- Work arrangement: Remote
- Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000158582579-business-process-consultant-expert-services-for-servicenow-finance-procurement-legal-solutions-)

## Hiring at ServiceNow
- Open jobs: 654
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Weekly hiring report](/reports/hiring/)

## More jobs at ServiceNow

### [Senior Solution Sales Executive ( Armis / Veza)](https://jobs.opennash.com/companies/servicenow/jobs/e8ea11a0e9ee2a330ecf/)

Austin, TEXAS, United States

### [AWS Sales Executive - Banking, Insurance, Wealth Management, Americas](https://jobs.opennash.com/companies/servicenow/jobs/aeca0d3666a5a28fa12c/)

Orlando, Florida, United States

### [Advisory Presales Solution Consultant, Finance & Supply Chain Solutions](https://jobs.opennash.com/companies/servicenow/jobs/77211cae5fa02010ea6a/)

Munich, Germany

### [Advisory Solution Consultant - Finance](https://jobs.opennash.com/companies/servicenow/jobs/c9c2aa51e25dc9d3b992/)

Tokyo, Japan

### [Manager of M&A Integration](https://jobs.opennash.com/companies/servicenow/jobs/1333c9d737cab080eeff/)

Santa Clara, California, United States

## Similar jobs at other companies

### [Business Analyst - Expert](https://jobs.opennash.com/companies/bae-systems/jobs/6aa1c6aa453e331cddfd/)

BAE Systems · Sterling, Virginia, United States

### [Senior Advanced Process Control Expert](https://jobs.opennash.com/companies/basf/jobs/0c04a6ee74ee866a1ed9/)

BASF · Freeport, TX, USA

### [Process Improvement Consultant - Warehouse Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/0684083571e979d3e291/)

Cardinal Health · Buford, GA

### [Consultant, Territory Management - Pharmacy Business Consultant](https://jobs.opennash.com/companies/cardinal-health/jobs/c610d5e42d112198a86a/)

Cardinal Health · Colombia

### [Business Process Support](https://jobs.opennash.com/companies/huntington-bank/jobs/b259e5722dd2c5a04e5f/)

Huntington Bank · Hagerstown, MD

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.