[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow # Program Director Santa Clara, California, United States Remote Full-time Director $192,400 - $336,700 Executive & Management Listed on ServiceNow’s official careers site. Posted October 5, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000153608459-program-director) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Program Director ## Job description ### Role Purpose Program Directors (EMs) lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. They are the key point of communication and coordination for the delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required. ### Job Responsibilities Manage multiple ES engagement workstreams, leveraging a deep understanding of project impacts, cross effects, and alternative actions. Proactively develop and implement plans to address risks, issues, and escalations. Drive problem resolution through swift escalation and clear responsibility division. Identify discrepancies between actual progress and planned objectives, driving effective resolutions. Coach, mentor, and lead Principal Engagement Managers and Senior Engagement Managers in large complex projects. Influence, support and provide thought leadership to the customer during times of ambiguity or conflict. Lead the delivery team throughout the engagement, often in collaboration with a services partner. Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials. Collaborate with the Sales Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered. Understand the business objectives and align the deliverables accordingly. Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success. Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions. Coach, mentor and manage Customer Outcomes and/or Partner team members to achieve the engagement’s deliverables and enable the customer’s desired business outcomes. Typically manages multiple projects simultaneously. Identify gaps between actuals and plan of record, propose solutions and drive resolution. Lead the delivery team throughout large, complex programs, often with multiple workstreams and in collaboration with a services partner. Support Business Development efforts for Multi-Million-dollar engagements. Manage the largest and most complex programs for Customer Outcomes Strategic Accounts. ## Qualifications To be successful in this role you should have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 15 years progressive experience as part of a professional services organization. Prior ServiceNow experience on various workflows Ability to travel up to 50%. Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment. Demonstrated success driving complex issues through analysis and resolution. Experience working collaboratively and cross-functionally. Excellent written and verbal communication skills. ServiceNow certification in aligned workflow. Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow. Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences. For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## At a glance - Posted by the employer: Oct 5, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 12 days - Location: Santa Clara, California, United States - Work arrangement: Remote - Employment type: Full-time - Pay: $192,400 - $336,700[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000153608459-program-director) ## More jobs at ServiceNow ### [Manager, Flagship Event Content Management](https://jobs.opennash.com/companies/servicenow/jobs/781bb0603f2ac88c6663/) Santa Clara, California, United States ### [AI Product Strategy & Operations Senior Manager](https://jobs.opennash.com/companies/servicenow/jobs/40cf301849e258b012cf/) Santa Clara, California, United States ### [Associate Creative Director, Motion Design](https://jobs.opennash.com/companies/servicenow/jobs/0e904ff62f1030804d32/) Santa Clara, California, United States ### [Director, Product Management](https://jobs.opennash.com/companies/servicenow/jobs/449b51db7e58a0d950ef/) Santa Clara, California, United States ### [Director, Product Management, Security and Risk Partnerships](https://jobs.opennash.com/companies/servicenow/jobs/788d957c312350350a3c/) Santa Clara, California, United States ## Similar jobs at other companies ### [Program Management Director - Cyber](https://jobs.opennash.com/companies/lockheed-martin/jobs/6f9c74215c8f5d604d56/) Lockheed Martin · Herndon, VA ### [Director, Design Program Management](https://jobs.opennash.com/companies/ebay/jobs/431b9883252134e32033/) eBay · San Jose, California ### [Program Management Director](https://jobs.opennash.com/companies/lockheed-martin/jobs/aee0c4f43bef6b1b2bd0/) Lockheed Martin · Fort Worth, TX ### [Director, Technology Program Management](https://jobs.opennash.com/companies/equinix/jobs/a617c555a8e8a20cec7a/) Equinix · Remote, United States ### [Director, IT Program Management (Enterprise Infrastructure PMO)](https://jobs.opennash.com/companies/cardinal-health/jobs/2c4b4bc903eed6b351df/) Cardinal Health · International OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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