[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · Santa Clara, CA # Sr. Staff UX Researcher, AI Control Tower Santa Clara, CALIFORNIA, United States Full-time Senior individual contributor $190,900 - $334,100 Design Listed on ServiceNow’s official careers site. Posted September 9, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000148417589-sr-staff-ux-researcher-ai-control-tower) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Sr. Staff UX Researcher, AI Control Tower ## Job description What you get to do in this role - Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption - Apply and adapt appropriate research techniques and methods for specific project needs - Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases - Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making - Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing - Provide direction, vision and leadership for large collaborative efforts - Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc - Provide mentorship to other members of the team and champion the discipline across the organization ## Qualifications ### Basic Qualifications (The must have) Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience in applying customer-centered research techniques to product definition and designs Experience defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research Preferred Qualifications (The nice to have): 10+ years’ of work experience applying and conducting customer-centered research Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design Experience with the creation and execution of online surveys as well as rich qualitative research techniques Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders Expert comprehension of personas, product and technical capabilities For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## At a glance - Posted by the employer: Sep 9, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 38 days - Location: Santa Clara, CALIFORNIA, United States - Employment type: Full-time - Pay: $190,900 - $334,100[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000148417589-sr-staff-ux-researcher-ai-control-tower) ## More jobs at ServiceNow ### [Design Systems Documentation Lead](https://jobs.opennash.com/companies/servicenow/jobs/4f2590717195e78e8a7c/) Santa Clara, CALIFORNIA, United States ### [Director, Product Design, Customer & Partner Experience](https://jobs.opennash.com/companies/servicenow/jobs/9faeab7ffbd8dd09d9e2/) Santa Clara, CALIFORNIA, United States ### [Director, Product Design, IT Service Management](https://jobs.opennash.com/companies/servicenow/jobs/67b62ef12fae6dabb941/) Santa Clara, CALIFORNIA, United States ### [Principal Product Designer, HR & Employee Experience](https://jobs.opennash.com/companies/servicenow/jobs/2fa59c6591d11a83e7f4/) Santa Clara, CALIFORNIA, United States ### [Principal Product Designer, SalesCRM](https://jobs.opennash.com/companies/servicenow/jobs/f673b065d8d9bb00572c/) Santa Clara, CALIFORNIA, United States ## Similar jobs at other companies ### [Control Tower Manager](https://jobs.opennash.com/companies/sanmina-sci/jobs/461308b519dbb1935847/) Sanmina-SCI · El Paso, TX, US ### [Software Engineer- Full Stack (Supply Chain Control Tower)](https://jobs.opennash.com/companies/lowes/jobs/7676e1c80cd1e0622ef4/) Lowe's · Lowe's Charlotte Technology Hub ### [Control Tower Clearance Agent (Monday - Friday, 4:00 p.m. - 12:30 a.m.)](https://jobs.opennash.com/companies/deutsche-post/jobs/0d2025789d0d1684e291/) Deutsche Post · Erlanger, Kentucky, United States of America ### [Guidance Navigation & Control Engineer IV (Staff)](https://jobs.opennash.com/companies/lockheed-martin/jobs/1a026662a44fb17652a9/) Lockheed Martin · Littleton, CO ### [Guidance, Navigation & Control Engineer, Staff - E4](https://jobs.opennash.com/companies/lockheed-martin/jobs/e4c79aa7219615ce8cf1/) Lockheed Martin · Orlando, FL OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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