[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · Hyderabad, India # Staff Machine Learning Engineer- Voice AI Hyderabad, India Full-time Senior individual contributor Data & Analytics Listed on ServiceNow’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000154606933-staff-machine-learning-engineer-voice-ai) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Staff Machine Learning Engineer- Voice AI ## Job description ### What you get to do in this role The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future. You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world. - Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness) - Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success - Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters - Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) - Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines ## Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ year of relevant industry experience Hands-on experience building distributed Voice AI systems with a large operational scale ~4+ years building LLM-based applications (integrating models, not training) 6+ years of development experience with Python, Golang, Java, or similar languages. 2+ years of experience building agents (prompt engineering) and developing LLM-based experiences Working experience operating highly available distributed workloads on Kubernetes following a DevOps approach. Experience building software for compliance and security in regulated environments is considered an asset A proven track record of architecting and shipping distributed Voice AI or voice platform systems (real-time audio, STT/TTS, telephony or WebRTC) at large operational scale Critically thinking around AI integrations for work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience building with AI tools such as Claude Code, Cursor, Windsurf ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 8 days - Location: Hyderabad, India - Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000154606933-staff-machine-learning-engineer-voice-ai) ## More jobs at ServiceNow ### [Senior Staff Machine Learning Engineer](https://jobs.opennash.com/companies/servicenow/jobs/64c4f4797a3daab8727e/) Hyderabad, India ### [Senior Staff Machine Learning Engineer- Voice AI](https://jobs.opennash.com/companies/servicenow/jobs/04cd447304006d5ffcd2/) Hyderabad, India ### [Dir, Software Engrg Mgmt](https://jobs.opennash.com/companies/servicenow/jobs/f17560e4c0f60268ce70/) Hyderabad, India ### [ITAM Specialist (Content Audit)](https://jobs.opennash.com/companies/servicenow/jobs/c03265dcf29b0895563b/) Hyderabad, India ## Similar jobs at other companies ### [Engineer, Staff-Machine Learning-Embedded,C++](https://jobs.opennash.com/companies/qualcomm/jobs/36648b7095d4511c48c8/) Qualcomm · Hyderabad, Telangāna, India ### [Sr Staff/Principal DevOps Engineer, Machine Learning Infrastructure and Performance](https://jobs.opennash.com/companies/qualcomm/jobs/44797cbcd22659969f8e/) Qualcomm · Markham, Ontario, Canada ### [Machine Learning Engineer](https://jobs.opennash.com/companies/accenture/jobs/ef14ea91e804ba52f5de/) Accenture ### [Quantitative / Machine Learning Engineer](https://jobs.opennash.com/companies/totalenergies/jobs/259a76019d5c03765816/) TotalEnergies ### [Senior Machine Learning Engineer](https://jobs.opennash.com/companies/siemens/jobs/d151b9ceb25367914ae6/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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