[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · Santa Clara, CA # Senior Staff Machine Learning Engineer_Voice AI Engineer Santa Clara, CALIFORNIA, United States Full-time Senior individual contributor $201,300 - $352,300 Data & Analytics Listed on ServiceNow’s official careers site. Posted October 7, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000154065930-senior-staff-machine-learning-engineer-voice-ai-engineer) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Senior Staff Machine Learning Engineer_Voice AI Engineer ## Job description ### What you get to do in this role - Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness) - Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success - Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters - Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) - Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines ## Qualifications To be successful in this role you have: - 12+ year of relevant industry experience Hands-on experience building distributed Voice AI systems with a large operational scale - 4+ years building LLM-based applications (integrating models, not training) - 4+ years of development experience with Python, Golang, Java, or similar languages. 2+ years of experience building agents (prompt engineering) and developing LLM-based experiences Working experience operating highly available distributed workloads on Kubernetes following a DevOps approach. Experience building software for compliance and security in regulated environments is considered an asset Critically thinking around AI integrations for work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience building with AI tools such as Claude Code, Cursor, Windsurf For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## At a glance - Posted by the employer: Oct 7, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 10 days - Location: Santa Clara, CALIFORNIA, United States - Employment type: Full-time - Pay: $201,300 - $352,300[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000154065930-senior-staff-machine-learning-engineer-voice-ai-engineer) ## More jobs at ServiceNow ### [Machine Learning Engineer](https://jobs.opennash.com/companies/servicenow/jobs/1e838dd7cacc3000e73d/) Santa Clara, CALIFORNIA, United States ### [Principal Machine Learning Engineer](https://jobs.opennash.com/companies/servicenow/jobs/b02405e7d1c3e8252add/) Santa Clara, CALIFORNIA, United States ### [Senior Machine Learning Engineer, Agent Eval Platform](https://jobs.opennash.com/companies/servicenow/jobs/5f219cdd60bde8193a41/) Santa Clara, CALIFORNIA, United States ### [Senior Machine Learning Engineer_Linguistics and Speech](https://jobs.opennash.com/companies/servicenow/jobs/d4e3f9b3f26be2cbc57d/) Santa Clara, CALIFORNIA, United States ### [Senior Staff Data Platform Engineer - Data Access Team](https://jobs.opennash.com/companies/servicenow/jobs/c7867f0cac9922db23db/) Santa Clara, CALIFORNIA, United States ## Similar jobs at other companies ### [AI Machine Learning Engineering Staff](https://jobs.opennash.com/companies/lockheed-martin/jobs/a50fa89c9d061673bf86/) Lockheed Martin · Virtual Three, TX ### [Senior Staff Engineer, Machine Learning Engineering ( On-device Learning SW)](https://jobs.opennash.com/companies/qualcomm/jobs/d561df305202050c72d5/) Qualcomm · San Diego, California, United States of America ### [A/AI Machine Learning Engineering Staff - Clearance Required](https://jobs.opennash.com/companies/lockheed-martin/jobs/fee14b837ea19e8438a2/) Lockheed Martin · Huntsville, AL ### [Staff Machine Learning Software Engineer](https://jobs.opennash.com/companies/qualcomm/jobs/1c015546a5addf14b5ac/) Qualcomm · San Diego, California, United States of America ### [Senior Machine Learning Engineer](https://jobs.opennash.com/companies/microsoft/jobs/a28bc03521860e161cf2/) Microsoft · United States, Massachusetts, Cambridge OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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