[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · Munich, Germany # Senior Customer Success Manager, Moveworks Munich, Germany Full-time Manager or lead Customer Support Listed on ServiceNow’s official careers site. Posted October 12, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000155088829-senior-customer-success-manager-moveworks) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Senior Customer Success Manager, Moveworks ## Job description As a Senior Customer Success Manager on our EMEA team, you sit at the crossroads of innovation, enterprise scale, and real-world impact. With Moveworks and ServiceNow now operating as one company, you play a pivotal part in a shared vision: bringing the front door of AI to every employee while strengthening enterprise workflows through the Moveworks AI Assistant, powered by the ServiceNow platform. But this is not a mature, playbook-driven region. EMEA is early-stage and lean. You will be one of a small team covering a large, multi-country, multi-language territory — building the motions, playbooks, and processes that don't yet exist rather than inheriting them. You'll operate with less structure and support than you might expect from a company of this size, and you'll wear several hats at once: strategist and operator, trusted advisor to executives, internal advocate for the customer, and driver of adoption, value, and long-term partnership. If you're energized by ambiguity and by being first-in-region, this is your kind of role. If you want a defined process and a deep bench behind you, it isn't. ### Who We Are Moveworks, now part of ServiceNow, is redefining how work gets done. Together, we combine Moveworks' industry-leading AI Assistant with ServiceNow's world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond. ### Our mission is simple and ambitious make work better for people — resolving employee needs instantly, automating complex workflows, and enabling enterprises to operate faster, smarter, and at scale. ### What You'll Do - Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization - Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes - Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows - Build the EMEA success motion as you go — creating playbooks, frameworks, and repeatable processes where none exist today, and sharing them across the team Translate customer business needs into actionable solutions, influencing roadmap and product evolution - Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience Proactively manage risk, expectations, and change across diverse regional and cultural contexts - Act as the voice of the customer internally, sharing insights, feedback, and success stories - Support renewal and expansion motions by demonstrating ongoing value and business impact ## Qualifications What You Bring 6+ years in Customer Success, post-sales Account Management, Implementation, or Consulting within SaaS A builder's track record: you've created customer success motions, playbooks, or processes from scratch — not just executed someone else's. You can point to a time you were first-in-region, first-on-an-account, or operating without an established support structure, and made it work Comfort with ambiguity: you make confident decisions with incomplete information and stay effective when priorities shift Hands-on fluency with AI in the way you work — using AI-powered tools, automating workflows, or applying AI-driven insights — and a point of view on how AI reshapes the functions and industries you serve Experience supporting large enterprise customers and navigating complex, multi-stakeholder environments - Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms - Proven ability to build executive relationships and influence outcomes at multiple levels - Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus) Comfort working across multiple countries, cultures, and languages - Bachelor's degree or equivalent practical experience Willingness to travel across the region as needed (variable, typically 10–25%) Fluency in English and German essential Why This Role Matters You are helping define how AI shows up in everyday work — and how customer success is built in a region that's still being shaped. Together, Moveworks and ServiceNow are setting the standard for enterprise productivity, and in EMEA you're not just delivering that standard, you're writing it. ## At a glance - Posted by the employer: Oct 12, 2026 - First seen by OpenNash: Oct 17, 2026 - Last checked: Oct 17, 2026 - Listed for: 5 days - Location: Munich, Germany - Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000155088829-senior-customer-success-manager-moveworks) ## More jobs at ServiceNow ### [Sr Technical Customer Success Manager (Armis)](https://jobs.opennash.com/companies/servicenow/jobs/0f66f5d8ecb375b72440/) Munich, Germany ### [ACE Development Sr Manager (Armis)](https://jobs.opennash.com/companies/servicenow/jobs/13b481b88afb97901b84/) Munich, Germany ### [AVP, Alliances & Channels Ecosystem EMEA Central](https://jobs.opennash.com/companies/servicenow/jobs/19af64ad6a118d5a7d13/) Munich, Germany ### [Advisory Presales Solution Consultant, Finance & Supply Chain Solutions](https://jobs.opennash.com/companies/servicenow/jobs/77211cae5fa02010ea6a/) Munich, Germany ### [Director, Sovereign Cloud Partner Development](https://jobs.opennash.com/companies/servicenow/jobs/8e69fe056b21fff23aab/) Munich, Germany ## Similar jobs at other companies ### [Customer Success Manager](https://jobs.opennash.com/companies/siemens/jobs/8f0a1e95a87327090bbf/) Siemens ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/968dc3344ecd103de2e5/) Microsoft · Finland, Uusimaa, Espoo ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/159785c3b30d850d9200/) Microsoft · Poland, Mazowieckie, Warsaw ### [Customer Success Adoption Analyst](https://jobs.opennash.com/companies/siemens/jobs/ded519a15360458eab3d/) Siemens ### [Customer Success Management Analyst with Greek (SAS)](https://jobs.opennash.com/companies/accenture/jobs/9b5f0ff92f7f72e297e5/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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