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Seres Group · 重庆市

# 问界-智慧服务顾问【Dcc-在线】

重庆市 

Listed on Seres Group’s official careers site. Posted October 14, 2026. Check that it is still open and apply there.
[Apply on Seres Group’s careers site →](https://sokon.zhiye.com/social/detail?jobAdId=3cc72d4f-c1f2-4cfd-8734-138e2ff04cc0)

[OpenNash Jobs](https://jobs.opennash.com/) / [Seres Group](https://jobs.opennash.com/companies/seres-group/) / 问界-智慧服务顾问【Dcc-在线】

## Job description

【劳务派遣岗】
- 全权负责懂车帝、汽车之家、易车三大垂媒平台日常私信、留言、咨询消息实时响应，严格遵守平台时效规则，杜绝超时未回复、漏回复。
- 负责熟练掌握全系车型参数、价格、配置、购车政策、门店活动，标准化解答客户购车疑问，杜绝虚假承诺、违规话术。
- 负责通过文字沟通识别客户意向等级（高/中/低/无效），过滤水军、同行、无效咨询，对弱意向客户进行线上培育、留存激活。
- 负责将有效咨询客户信息精准录入CRM系统，完善客户需求标签、意向车型、预算、购车周期，保证线索信息完整、无错漏。
- 负责严格遵守各垂媒平台运营规则，规范话术、规避违规词汇、导流违规行为，保障店铺账号分值、无违规扣分、无禁言处罚。
- 负责每日统计私信接待量、响应率、有效线索产出量、意向线索量，完成日报提交，配合复盘优化接待话术。
- 负责将高意向有效线索精准同步外呼团队，同步客户沟通备注，协助外呼团队快速对接客户，提升线索转化率。 6、完成上级领导交予的其它临时性事务。
- 大专及以上学历，打字速度≥50字/分钟，熟练使用办公软件、CRM系统，有汽车垂媒客服、电商在线客服、线上咨询接待相关经验优先;
- 服务意识强、耐心细致、响应及时，无工作敷衍、漏岗脱岗情况;
- 接受排班制，熟悉懂车帝、汽车之家、易车平台规则者优先。

## At a glance
- Posted by the employer: Oct 14, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 6 days
- Location: 重庆市[Apply on Seres Group’s careers site →](https://sokon.zhiye.com/social/detail?jobAdId=3cc72d4f-c1f2-4cfd-8734-138e2ff04cc0)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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