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Seres Group · 重庆市

# 问界-智慧服务组长【Dcc-在线】

重庆市 

Listed on Seres Group’s official careers site. Posted October 13, 2026. Check that it is still open and apply there.
[Apply on Seres Group’s careers site →](https://sokon.zhiye.com/social/detail?jobAdId=45dab11d-b137-4c58-ae8b-a8e11a7ef994)

[OpenNash Jobs](https://jobs.opennash.com/) / [Seres Group](https://jobs.opennash.com/companies/seres-group/) / 问界-智慧服务组长【Dcc-在线】

## Job description

【劳务派遣岗】

### 负责业务团队统筹管理，包括但不限于业务指标
- 三分钟私信回复达标率、夜间人工介入率、团队整体私信留资率，每日指标达成，和团队短板整改、数据追平，保障在线端承接与转化稳定。
- 负责每日巡检全员私信会话质量，核查敷衍回复、无效应答、超时堆积、话术不规范问题；对接质检整改，闭环服务瑕疵、违规问题、客户咨询纠纷，统一团队接待标准。
- 负责严格管控团队留资真实性，排查并杜绝虚假留资、伪造客户信息、强行留资、敷衍骗资等违规行为；规范线索初步清洗标准，保障推送外呼的线索真实有效。
- 负责在线团队日间、夜间值守排班落地，杜绝无人承接、消息堆积、时段空档；每日完成全员数据日清，统计超时明细、留资明细、违规明细，当日问题当日闭环。
- 负责在线客服新人岗前培训、话术通关、规则考核、实操带教；针对低时效、低留资人员一对一辅导，管控团队流失，保障客服团队稳定在岗。
- 负责输出在线团队日/周/月数据复盘，分析时效短板、留资短板、服务质量问题，制定优化方案，向上完成在线业务专项汇报。
- 完成上级领导交予的其它临时性事务。
- 大专及以上学历，1年及以上在线客服、私信客服、客服班组管理经验；有汽车垂媒平台（懂车帝/汽车之家/易车）客服管理经验优先；
- 熟练掌握垂媒IM回复时效规则、夜间值守规则、留资判定标准、虚假留资违规红线；精通客服接待SOP、答疑话术、客户意向培育、线索初筛逻辑；
- 具备客服团队排班管理、新人带教、短板辅导、服务纠偏能力；耐心细致、擅长服务类团队维稳，可有效降低客服岗位流失；
- 熟练基础Excel数据统计、数据对比、人员短板分析；能够通过数据定位超时、低留资、夜间漏承接等问题并落地整改；
- 原则性强、公平公正、抗压稳定、细节敏感度高；接受轮班、夜间值守排班管理，执行力强、不包庇组员违规。接受排班制。

## At a glance
- Posted by the employer: Oct 13, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: 重庆市[Apply on Seres Group’s careers site →](https://sokon.zhiye.com/social/detail?jobAdId=45dab11d-b137-4c58-ae8b-a8e11a7ef994)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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