[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Sanlam · ZAF

# Client Solutions Specialist

ZAF 

Listed on Sanlam’s official careers site. Posted October 27, 2026. Check that it is still open and apply there.
[Apply on Sanlam’s careers site →](https://careers.sanlamcloud.co.za/job/Client-Solutions-Specialist/34428-en_GB/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Sanlam](https://jobs.opennash.com/companies/sanlam/) / Client Solutions Specialist

## Job description

Purpose of the Role Distribution of Corporate Employee Benefits and Integration into the broader Sanlam Group. Have existing broker relations and contribute to the growth of the broker client base. Be prepared to go out and fetch new business opportunities. A growth mindset on new business and being a team player on working with various teams in creating solutions for clients needs. To drive large-scale customer and client experience improvement by integrating complaint insights, service performance data, and risk considerations into service standards, retention frameworks, and operating model enhancements.

Ensures client satisfaction throughout the collections cycle and supports the Ombudsman by communicating with clients regarding escalated complaints, providing service performance updates, and helping maintain positive client relationships during dispute resolution processes. Overview of Role Responsibilities (Level 1-13) Customer Service- Level 7 - Optimisation Manage a medium-sized customer service area or several customer service sections, with guidance from senior colleagues.

This will include solving complex issues in order to meet customer service standards. Resolving Customer Issues- Level 7 - Optimisation Craft and cascade messaging and next steps for the most commonly raised customer issues. Ensures client satisfaction throughout the collections cycle and supports he Ombudsman by communicating with clients regarding escalated complaints, providing service performance updates, and helping maintain positive client relationships during dispute resolution processes.

Customer Relationship Management (CRM) Data- Level 7 - Optimisation Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships. Responsible for promoting new and maintaining existing business by serving as a proactive relationship manager for assigned and new accounts with Financial Service Providers (Brokers).

Coordinates marketing, sales and support services for assigned accounts to enhance existing relationships and develop new ones. Establishes and/or develop relationships with firms to secure a preferred or a select sponsor position with that firm. Have / maintain relationships with key individuals in Sanlam Corporate that will assist in the sales process. Product/Service Information- Level 7 - Optimisation Speak to advanced features of the product/service that are expected to be delivered later; respond to complex customer questions around the future of the product/service and what the customer can expect.

Develops and implements annual business plan to promote and maintain business. Have / maintain an in-depth knowledge of products / product houses within Sanlam Corporate and develop / maintain a thorough understanding of products / services within the Sanlam Group. Have / maintain an in-depth knowledge of competitors in the market. Have / maintain a thorough understanding of applicable legislation affecting Sanlam Corporate products and services.

Customer Relationship Management / Account Management- Level 7 - Optimisation Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Communication and client relations is key. Responds to inquiries and resolves problems of a complex nature. Have the ability to manage sales targets and achieve those targets over a reasonable period. Develop interpersonal relationships within Client Solutions to ensure sound team dynamics.

### Required Skills

Builds Customer Loyalty
- Advanced Works at an advanced level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works independently and provides guidance.

### Masters Service Conversations
- Advanced Works at an advanced level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works independently and provides guidance.

### Strengthens Customer Connections
- Advanced Works at an advanced level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works independently and provides guidance.

### Navigates Customer Challenges
- Advanced Works at an advanced level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works independently and provides guidance.

### Customer Service Delivery
- Advanced Works at an advanced level to deliver required services to customers to the required standards. Typically works independently and provides guidance. Maintains the Relationship
- Advanced Works at an advanced level to cultivate and sustain positive interpersonal connections, fostering trust, collaboration, and effective communication to support enduring professional relationships. Typically works independently and provides guidance.

### General Experience

Minimum of 5 years relevant experience in the Employee Benefits industry and previous or existing sales/client relations role. Client and stakeholder relations Managerial Experience Education Tertiary Qualification Required Behavioural Competencies Builds Networks Communicates Effectively Customer Focus Manages Complexity Ensures Accountability Interpersonal Savvy

## At a glance
- Posted by the employer: Oct 27, 2026
- First seen by OpenNash: Nov 3, 2026
- Last checked: Nov 3, 2026
- Listed for: 7 days
- Location: ZAF[Apply on Sanlam’s careers site →](https://careers.sanlamcloud.co.za/job/Client-Solutions-Specialist/34428-en_GB/)

## Hiring at Sanlam
- Open jobs: 178
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 13, 2026

[All Sanlam jobs](https://jobs.opennash.com/companies/sanlam/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Sanlam

### [Broker Implementation & Support Specialist: CPM Bellville or Johannesburg (JG08)](https://jobs.opennash.com/companies/sanlam/jobs/4aaeb422b7f2932ec852/)

ZAF

### [Client Engagement Adviser (Pipeline)- Bloemfontein](https://jobs.opennash.com/companies/sanlam/jobs/41eb9a6b57127a9303d1/)

ZAF

### [Client Engagement Adviser - Bellville (JG10) Pipeline](https://jobs.opennash.com/companies/sanlam/jobs/ebff1a1b3ba2a7078e91/)

ZAF

### [Client Engagement Adviser: Retentions - CPT Bellville (JG10)](https://jobs.opennash.com/companies/sanlam/jobs/849fd6f9b1db730503ac/)

ZAF

### [Motor Desktop Assessor](https://jobs.opennash.com/companies/sanlam/jobs/2cbf3dcc679a64b73c4c/)

ZAF

## Similar jobs at other companies

### [Principal Architect, Solutions Architect - Client Solutions](https://jobs.opennash.com/companies/jpmorganchase/jobs/795d6e8af87d53f7430b/)

JPMorganChase · LONDON, United Kingdom

### [Graduate Program - Client Solutions - Group Payments Solutions](https://jobs.opennash.com/companies/unicredit/jobs/237ffe61b896059d5a86/)

UniCredit 

### [Internship - Client Solutions - Client Risk Management & Treasury](https://jobs.opennash.com/companies/unicredit/jobs/2559e6d7804013921888/)

UniCredit 

### [Client Service Manager, FSS Client Solutions](https://jobs.opennash.com/companies/standard-chartered/jobs/16d3a6b70ba90520be56/)

Standard Chartered · Jakarta, IDN

### [Financing Solutions – Client Service / Client Manager, AVP](https://jobs.opennash.com/companies/state-street/jobs/33bed321809f28720e02/)

State Street · Tokyo, Japan

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.