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Safran · Canada-USA- or Mexico

# A350 Lavatory Customer Programme Quality Assurance Director M/F

Canada-USA- or Mexico Director Manufacturing & Production 

Listed on Safran’s official careers site. Posted October 19, 2026. Check that it is still open and apply there.
[Apply on Safran’s careers site →](https://careers.safran-group.com/job/job-a350-lavatory-customer-programme-quality-assurance-director-m-f_190405.aspx?LCID=1033)

[OpenNash Jobs](https://jobs.opennash.com/) / [Safran](https://jobs.opennash.com/companies/safran/) / A350 Lavatory Customer Programme Quality Assurance Director M/F

## Job description

A350 Lavatory Customer Programme Quality Assurance Director – Safran Cabin Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing programme quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and CUU industrial execution. Represents Quality function in Programme IPT (Integrated Programme Team).

Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.

### KEY RESPONSIBILITIES

Airbus Quality Leadership
- Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
- Own customer perception, trust and satisfaction
- Lead communication on:
- Performance and KPIs
- Non-conformities and quality escapes (NOE/QSR)
- Root causes and 8D o Corrective and preventive actions
- Represent Safran Cabin in performance reviews and escalations End-to-End Quality Performance Ownership

### Accountable for programme quality results
- Reduction of FAL findings
- Elimination of recurrence
- Improvement of Airbus operational satisfaction
- Ensure all deliverables are robust, consistent and credible before customer exposure
- Act as single voice of quality towards the customer

### Customer Voice & Deliverables Governance
- Capture and structure Airbus Voice of Customer and FAL findings

### Ensure
- Proper prioritization and clarity of issues
- High-quality defect characterization

### Validate all outputs coming from execution teams
- o KPIs o 8D / root cause analyses
- Action plans and closure evidence
- Guarantee compliance with Safran and Airbus standards Contribution to FAL ↔ CUU Feedback Loop Performance
- Act as the customer-side driver of the feedback loop between Airbus and CUU

### Ensure alignment between
- Customer expectations
- Delivered analyses and actions
- Bring continuous feedback on:
- Responsiveness
- Robustness of solutions
- Effectiveness of closure
- Support the transition from reactive problem-solving to defect prevention

### Success Metrics
- Significant reduction of Airbus FAL findings (volume & recurrence)
- Improved Airbus Quality & Operations satisfaction
- High acceptance and robustness of 8D and corrective actions
- Measurable improvement of Safran Cabin reputation within Airbus
- Effective alignment between customer expectations and CUU execution performance Stakeholder management & representation:
- Direct line management of 1 Programme Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and doted line management of CUU External Quality
- Functional interaction with: o CUU Quality and Operations teams
- Engineering and support functions
- Airbus FAL Quality & Operations stakeholders
- Programme IPT members supported by cross-functional experience in various business areas and proven leadership of business entities and multidisciplinary, multicultural teams within a matrix environment.

Demonstrated ability to drive change in complex contexts, federate internal and external stakeholders, and mobilize collective energy to achieve results. Advanced negotiation, and communication skills; comfortable engaging ExCom, senior leadership, and external authorities. Expertise in control plans, self-inspection, standards of inspection, nonconformity/MRB flows, and production quality KPIs. Data-driven mindset; ability to make performance visible and drive continuous improvement.

### Working languages

fluent English, French and /or Spanish will be appreciated
- Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus. 10+ years of experience in Quality/Programme/Operations, including
- 5+ years leading multi-site programme or customer quality functions.

Aerospace industry experience and knowledge of applicable regulations. Structured project/program management

## At a glance
- Posted by the employer: Oct 19, 2026
- First seen by OpenNash: Oct 26, 2026
- Last checked: Nov 9, 2026
- Listed for: 21 days
- Location: Canada-USA- or Mexico[Apply on Safran’s careers site →](https://careers.safran-group.com/job/job-a350-lavatory-customer-programme-quality-assurance-director-m-f_190405.aspx?LCID=1033)

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