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Safran

# Customer Support & Service management ( CSSM)

Customer Support 

Listed on Safran’s official careers site. Posted April 28, 2026. Check that it is still open and apply there.
[Apply on Safran’s careers site →](https://careers.safran-group.com/job/job-customer-support-service-management-cssm-_172015.aspx?LCID=1033)

[OpenNash Jobs](https://jobs.opennash.com/) / [Safran](https://jobs.opennash.com/companies/safran/) / Customer Support & Service management ( CSSM)

## Job description
- Make offers related to Services activities
- Manage the end customer relationship on support and service contract aspects (if applicable)
- Ensure the customer satisfaction
- Respond to customer requests in terms of services and support
- Monitor and Ensure the profitability of the customer account and the economic performance of the contracts
- Coordinate the support and Customer services team (Front & Back Office) with regards to the Contracts as to ensure compliance with the contract terms and applicable rules
- Ensure the Sales
- Process with operators: Managing to S0 / S2 for new business to end users Performing the negotiation of the support contract / PSA Promote the image and services of Safran Provide Inputs to S&OP & MTP Organize Performance review with the Customers
- Manage customer tickets on portal (when needed, create the ticket and assign it) job Knowledge:
- Process improvement and lean six sigma tools
- SAP proficiency
- Microsoft Excel Leadership skills/Management skills/Personal skills
- Excellent communication
- Advanced time management and analytical skills
- Professional knowledge, project management and ability to influence others
- Flexibility, Determination and Persistence.
- Critical thinking and challenge the status quo
- Eager and Willing to Add to Their Knowledge Base and Skills

## At a glance
- Posted by the employer: Apr 28, 2026
- First seen by OpenNash: Jul 31, 2026
- Last checked: Oct 19, 2026
- Listed for: 174 days[Apply on Safran’s careers site →](https://careers.safran-group.com/job/job-customer-support-service-management-cssm-_172015.aspx?LCID=1033)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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