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Safran

# Customer Account Manager

Manager or lead Sales 

Listed on Safran’s official careers site. Posted September 16, 2026. Check that it is still open and apply there.
[Apply on Safran’s careers site →](https://careers.safran-group.com/job/job-customer-account-manager_187897.aspx?LCID=1033)

[OpenNash Jobs](https://jobs.opennash.com/) / [Safran](https://jobs.opennash.com/companies/safran/) / Customer Account Manager

## Job description

Your primary targets will be: - to increase Safran Helicopter Engines business, sales and market share - to foster the loyalty of your customers, notably through the signature of service contracts - to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market - (up to 50% of the activity in the field – overseas, mainly in Asia) To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.

### Job Description
- Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months
- Drive revenue growth and achieve sales target.
- Lead all commercial negotiations in your market with existing customers & partners
- Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
- Pilot the cash collection from customers
- Participate in continuous monitoring of internal controls where necessary and ensure compliance
- Participate to all improvement initiatives with the rest of the department and other company departments
- Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies
- Draw up commercial offers factoring in the company's commercial policy
- Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)
- Ensure overall Contract execution and contractual deliverables
- Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders
- Build up and manage 12 months sales forecast and ensure sales objectives are being followed
- Maintain and develop strong relationship with existing customers
- Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers
- Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies
- Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.
- Pilot contract renewals and lead all offers and contract reviews
- Leader for customer satisfaction through feedbacks and customer surveys Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
- Strong interpersonal & communication skills
- Strong business acumen with good data and analytical skills
- Strong negotiation and selling skills
- Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage
- Microsoft Office knowledge is required (Excel, Powerpoint, Word)

## At a glance
- Posted by the employer: Sep 16, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 33 days[Apply on Safran’s careers site →](https://careers.safran-group.com/job/job-customer-account-manager_187897.aspx?LCID=1033)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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