[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All RTX jobs](https://jobs.opennash.com/companies/rtx/) · [Search jobs](/search/) RTX # Analyst, HR Operations (Puerto Rico) Full-time HR & Recruiting Listed on RTX’s official careers site. Posted October 20, 2026. Check that it is still open and apply there. [Apply on RTX’s careers site →](https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/US-PR-SANTA-ISABEL-B1--Felicia-Industrial-Park---St-B1--BLDG-1/Analyst--HR-Operations--Puerto-Rico-_01881266) [OpenNash Jobs](https://jobs.opennash.com/) / [RTX](https://jobs.opennash.com/companies/rtx/) / Analyst, HR Operations (Puerto Rico) ## Job description ### Date Posted 2026-10-19 Country: United States of America Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1 Position Role Type: Hybrid U.S. Citizen, U.S. ### Person, or Immigration Status Requirements U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. ### Security Clearance None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: We’re looking for customer focused, pro-active, energetic and collaborative employees to join our newly formed and growing team who have the ability to serve as an Analyst for the People Services Contact Center. This service center will provide support to employees, managers, and HR professionals in all RTX business units in Mexico. In this exciting role, you will research, analyze and respond to inquiries ranging from simple policy questions to much more complex issues working closely with our HR Partners. ### What You Will Do - Provide superior customer service, accurate and timely first contact resolution to ~3,000 employees, managers, and HR professionals across RTX via phone calls, email, chat, and Case Management - Interpret simple and complex company and business unit policies and procedures, having the ability to convey them in a simplified manner - Identify, recommend, create and audit content or knowledge articles to be added to the external and internal knowledge base - Utilize multiple online systems, including ServiceNow CRM, Enterprise version 5 and Workday to answer questions, troubleshoot issues, complete requests and help resolve employee, manager and HR needs - Utilize the case management system to document and escalate inquiries following both defined and undefined process steps to achieve required service level agreements - Receive calls and answer inquiries via telephony and interactive voice response (IVR) technology - Educate employees on HR services available and encourage employee and manager self-service - Promote quality, compliance management, and process improvements using CORE tools and guidance - Ensure adherence to company policies and procedures, with a strong focus on compliance - Work collaboratively with all areas of People Services to ensure that the overall targets are met and/or exceeded Responsible for achieving internally-set quality standards and identified goals and metrics This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only. ### Qualifications You Must Have Typically requires a University Degree or equivalent experience and minimum 1 year of prior relevant experience. Previous experience in an HR Shared Services center or a similar customer facing type of environment 1+ years of experience working with MS Office applications Desired Qualifications: 1 or more years’ experience with HR policy or other areas of expertise (i.e. Compensation, Benefits, Payroll, Talent Management) Experience with ServiceNow CRM, Workday, ADP Enterprise version - Excellent problem solving skills and strong customer service skills - Ability to work both independently and in a team environment - Ability to have foresight, discernment, insight and utilize good judgment skills - Strong attention to detail and organizational skills - Excellent communication skills (written and oral) with all levels of the organization - Ability to work with highly sensitive and confidential material and possess good business judgment and ethics ### What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & Apply Now! ### Work Location This is a hybrid role, eligible candidates must currently residing near Santa Isabel, Puerto Rico. Please consider the following role type definition as you apply for this role: Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. ### Privacy Policy and Terms Click on this link to read the Policy and Terms ## At a glance - Posted by the employer: Oct 20, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 21, 2026 - Listed for: 8 days - Employment type: Full-time[Apply on RTX’s careers site →](https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/US-PR-SANTA-ISABEL-B1--Felicia-Industrial-Park---St-B1--BLDG-1/Analyst--HR-Operations--Puerto-Rico-_01881266) ## More jobs at RTX ### [Client Virtualization Administrator (Puerto Rico)](https://jobs.opennash.com/companies/rtx/jobs/cd66563f29c206a12fc4/) ### [Cloud Network Security Engineer (Puerto Rico)](https://jobs.opennash.com/companies/rtx/jobs/62a72ecb6b788f6af2a7/) ### [Collaboration Platforms Engineer (Puerto Rico)](https://jobs.opennash.com/companies/rtx/jobs/584c2ca67939bc6bbcb7/) ### [Compliance Engineer Technician (Puerto Rico)](https://jobs.opennash.com/companies/rtx/jobs/8a7f72e4bb3193924a42/) ### [Data Engineer (Puerto Rico)](https://jobs.opennash.com/companies/rtx/jobs/08ed21cdf8b2f852dd6b/) ## Similar jobs at other companies ### [Beauty Advisor Freelancer - Clinique - Suan Juan, Puerto Rico](https://jobs.opennash.com/companies/estee-lauder/jobs/e6d42f8741bbd5581303/) The Estée Lauder Companies · San Juan, PR, US, United States ### [Optometrist-Bayamon, Puerto Rico-LensCrafters](https://jobs.opennash.com/companies/essilorluxottica/jobs/4c257deb708e49d98d5e/) EssilorLuxottica · Bayamon, PR, US ### [Senior Medical Science Liaison, Lupus - South Florida & Puerto Rico](https://jobs.opennash.com/companies/biogen-idec/jobs/b9fba825ed5c6e95b185/) Biogen · Miami, FL ### [Field Clinical Representative - Interventional Cardiology - Puerto Rico](https://jobs.opennash.com/companies/boston-scientific/jobs/36027b086a2218df2497/) Boston Scientific · San Juan, PR, US [HR & Recruiting jobs](/functions/hr-recruiting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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