[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Royal Bank of Canada jobs](https://jobs.opennash.com/companies/royal-bank-of-canada/) · [Search jobs](/search/) Royal Bank of Canada # Bilingual National Operations Support Agent- CM&R Full-time Operations Listed on Royal Bank of Canada’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Royal Bank of Canada’s careers site →](https://rbc.wd3.myworkdayjobs.com/RBCGLOBAL1/job/800-RUE-DE-LA-GAUCHETIRE-O-SUITE-4021MONTRAL/Bilingual-National-Operations-Support-Agent--CM-R_R-0000190330) [OpenNash Jobs](https://jobs.opennash.com/) / [Royal Bank of Canada](https://jobs.opennash.com/companies/royal-bank-of-canada/) / Bilingual National Operations Support Agent- CM&R ## Job description ### Job Description What is the opportunity? In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation. What will you do? Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt Fulfill client needs at first point of contact with incoming work received from services partners through various channels Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines Contribute to the overall success of the team by sharing new ideas and best practices Proactively recommend suggestions and solutions to improve efficiency Consistently provide superior responsive service to client fax / e-mail / telephone requests What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. - Strong knowledge of the Credit Management and Recoveries process to facilitate solutions Familiar with key referral sources Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook - Strong work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment - Ability to accept, adapt and implement change in a fast paced environment - Ability to multitask efficiently, including navigating through various systems while on the phone with clients Flexible to work 8am to 4pm, Monday to Friday Nice-to-have Credit Management & Recoveries experience Banking knowledge of personal and card products Call center experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program Leaders who support your development Ability to make a difference and lasting impact Opportunity to take on progressively greater accountabilities ### Job Skills Additional Job Details Address: 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-10-14 Application Deadline: 2026-10-28 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 5 days - Employment type: Full-time[Apply on Royal Bank of Canada’s careers site →](https://rbc.wd3.myworkdayjobs.com/RBCGLOBAL1/job/800-RUE-DE-LA-GAUCHETIRE-O-SUITE-4021MONTRAL/Bilingual-National-Operations-Support-Agent--CM-R_R-0000190330) ## More jobs at Royal Bank of Canada ### [2027 Winter Student Opportunities Technology & Operations - Quantum Technologies Intern, 8 Months](https://jobs.opennash.com/companies/royal-bank-of-canada/jobs/c7c49054aa85365d7c1b/) TORONTO, Ontario, Canada ### [2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)](https://jobs.opennash.com/companies/royal-bank-of-canada/jobs/4545f00a9253e8a2b145/) TORONTO, Ontario, Canada ### [AI Engineer](https://jobs.opennash.com/companies/royal-bank-of-canada/jobs/f869b351101fc9cd254b/) ### [Associate Business Analyst](https://jobs.opennash.com/companies/royal-bank-of-canada/jobs/7d39c70d57a2f24ccf1b/) London, United Kingdom of Great Britain and Northern Ireland ### [Associate Operations Representative - Deposit Processing](https://jobs.opennash.com/companies/royal-bank-of-canada/jobs/797c40aff9e86491fb1b/) HALIFAX, Nova Scotia, Canada ## Similar jobs at other companies ### [boutique operations coordinator uae national](https://jobs.opennash.com/companies/richemont/jobs/f396c3ef76b4e3572bb6/) Richemont ### [cs operations coordinator uae national](https://jobs.opennash.com/companies/richemont/jobs/cb3003394b00e250a760/) Richemont ### [National Service Operations Manager](https://jobs.opennash.com/companies/eaton/jobs/6aaf0bcde7704caf30f6/) Eaton · Mascot, New South Wales, AUS ### [National Lead - Operations and Service](https://jobs.opennash.com/companies/bajaj-finserv/jobs/b601c16ff1981bbbb2c6/) Bajaj Finserv · Pune Corporate Office - Mantri ### [Deputy National Lead - Operations and Service](https://jobs.opennash.com/companies/bajaj-finserv/jobs/c64bfa5d9432d959ae58/) Bajaj Finserv · Pune Corporate Office - Mantri OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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