[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Rollins jobs](https://jobs.opennash.com/companies/rollins/) · [Search jobs](/search/) Rollins · New London, Connecticut # Customer Service Representative New London, Connecticut Full-time $21.00 - $24.00 per hour Customer Support Listed on Rollins’s official careers site. Posted September 25, 2026. Check that it is still open and apply there. [Apply on Rollins’s careers site →](https://waltham-careers-rollins.icims.com/jobs/54828/login) [OpenNash Jobs](https://jobs.opennash.com/) / [Rollins](https://jobs.opennash.com/companies/rollins/) / Customer Service Representative ## Job description ### Overview At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have. If you enjoy helping people, thrive in a fast paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here. We are currently seeking a Customer Service Representative. This position will be located onsite in our New London, CT branch. ### Responsibilities As a Customer Service Representative, you’ll help customers feel heard, supported, and confident in the solutions we provide. You’ll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You’ll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish. ### What You’ll Be Doing - Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service - Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly - Assist with Accounts Receivable and Collections by updating account activity and supporting follow up efforts Proactively communicate with customers, providing timely updates, answers, and follow through - Stay informed on our services and solutions so you can confidently share accurate information - Maintain detailed and organized records using customer service software and internal systems - Respond to inbound leads and referrals to help drive new business opportunities - Partner with management to establish expectations, meet deadlines, and support branch goals - Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience - Support the onboarding of new team members by assisting with training when needed - Demonstrate strong attention to detail while managing multiple tasks in a fast paced environment ### What We’re Looking For We’re looking for a customer focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support. If you thrive in a fast paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you’ll feel right at home here. ### What We Offer We invest in our people because they’re at the heart of everything we do. As part of our team, you’ll receive: Competitive compensation Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more Paid time off, including holidays, vacation, and sick time Paid training and industry onboarding Real opportunities for growth, development, and advancement Qualifications Minimum Requirements: High school diploma or equivalent required; Associate degree preferred - Strong organizational skills with excellent attention to detail Professional verbal, written, and interpersonal communication skills Confident phone presence and a customer first mindset - Proficiency in Microsoft Word, Excel, and Outlook Understanding of customer service principles and best practices - Ability to multitask and stay focused in a high volume environment Comfort communicating by phone and email with customers and coworkers - Must be at least - 18 years old We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws Pay range offered for this role is $21.00 - $24.00 per hour Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities ## At a glance - Posted by the employer: Sep 25, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 25 days - Location: New London, Connecticut - Employment type: Full-time - Pay: $21.00 - $24.00 per hour[Apply on Rollins’s careers site →](https://waltham-careers-rollins.icims.com/jobs/54828/login) ## More jobs at Rollins ### [Outside Commercial Sales Representative](https://jobs.opennash.com/companies/rollins/jobs/a76d97681f273e023ecd/) New London, Connecticut ### [Client Services Administrator](https://jobs.opennash.com/companies/rollins/jobs/52112544f12ac53cda28/) Erlanger, Kentucky ### [Comm Pest Control Tech – We’ll Train You to Be the Best in Pest!](https://jobs.opennash.com/companies/rollins/jobs/45c93e0ebe2b06a8ad0b/) Los Angeles, California ### [Comml Pest Control Tech – We’ll Train You to Be the Best in Pest!](https://jobs.opennash.com/companies/rollins/jobs/0ce5691a6d49d2f5b7da/) Riverside, California +1 more ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/f6dabec2462588201643/) Genuine Parts · Albany, NY ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/106f2f846443006e31ef/) Genuine Parts · Anchorage, AK ### [Customer Service Representative](https://jobs.opennash.com/companies/sanmina-sci/jobs/ea1e864ed0aed28ce1ab/) Sanmina-SCI · Tatabanya, HU ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service Representative](https://jobs.opennash.com/companies/albertsons/jobs/411a7dc1f9568058b68d/) Albertsons · Melrose, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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