[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) RELX · Manila # Customer Solutions Specialist Manila Full-time Listed on RELX’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on RELX’s careers site →](https://relx.wd3.myworkdayjobs.com/relx/job/Manila/Customer-Solutions-Specialist_R120759) [OpenNash Jobs](https://jobs.opennash.com/) / [RELX](https://jobs.opennash.com/companies/relx/) / Customer Solutions Specialist ## Job description ### Job Description Key Responsibilities: Validate data through phone, spreadsheets, and web-based research. Document data and processes accurately; communicate findings clearly. Ensure quality and compliance in all services provided. Research, resolve, and respond to inquiries via email and inbound/outbound calls within service level agreements, delivering excellent customer experience. Adhere to corporate policies on authentication, data security, and record retention. Navigate multiple systems and internal tools for research and documentation. Investigate client issues and escalate to Supervisor when necessary. Build customer confidence through effective problem-solving and service delivery. Maintain detailed records of customer interactions, inquiries, complaints, and resolutions for reporting purposes. ### Key Competencies Analytical Thinking: Ability to research, interpret, and validate complex data accurately. ### Attention to Detail Ensures precision in data entry, documentation, and audits. ### Problem-Solving Identifies issues and implements effective solutions promptly. ### Customer Service Orientation Delivers a positive experience through clear communication and responsiveness. ### Adaptability Thrives in dynamic environments with changing priorities and workloads. ### Technical Proficiency Skilled in navigating multiple systems and tools efficiently. ### Time Management Prioritizes tasks effectively to meet deadlines and service level agreements. ### Collaboration Works well with team members and escalates issues appropriately. ### Qualifications Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units) 10-key proficiency; Siebel experience preferred. ### Strong computer skills ability to multitask and research effectively. Proficiency in Microsoft Office Suite and Adobe Acrobat. Excellent English communication skills (written and verbal). High attention to detail; ability to perform repetitive tasks accurately. Ability to make judgment calls based on pre-set criteria and experience. Adaptable to fluctuating deadlines, intense workloads, and changing priorities. Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives Flexible to transition between mid-shift and night-shift schedules based on business needs. Must meet performance and attendance requirements as outlined. Willingness to attend onsite training as required. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. 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Please read our Candidate Privacy Policy. ### We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. ### USA Job Seekers EEO Know Your Rights. ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: 4 days - Location: Manila - Employment type: Full-time[Apply on RELX’s careers site →](https://relx.wd3.myworkdayjobs.com/relx/job/Manila/Customer-Solutions-Specialist_R120759) ## Hiring at RELX - Open jobs: 793 - New in the last 7 days: After two weekly collections - Tracked since: Oct 12, 2026 [All RELX jobs](https://jobs.opennash.com/companies/relx/) · [Weekly hiring report](/reports/hiring/) ## More jobs at RELX ### [Digital Content Editor I](https://jobs.opennash.com/companies/relx/jobs/5c931c52ee1cdfedc8f4/) Manila ### [Fulfillment Analyst I](https://jobs.opennash.com/companies/relx/jobs/ce85c14b236400c6ddb4/) Manila ### [Global Effectiveness Supervisor](https://jobs.opennash.com/companies/relx/jobs/37e43097083b7d3026be/) Manila ## Similar jobs at other companies ### [Customer Solutions Engineer](https://jobs.opennash.com/companies/lenovo-group/jobs/c5936afe4d2627618555/) Lenovo Group · Taiwan, Taipei City, Taipei ### [Project Support Team Leader - Customer Solutions](https://jobs.opennash.com/companies/eaton/jobs/4cf0b5a2591de933832f/) Eaton · Budapest, HUN ### [Senior Protection & Automation Application Engineer - Customer Solutions & Innovations (CSI)](https://jobs.opennash.com/companies/siemens/jobs/2fbc15b02fb16d43faa7/) Siemens ### [Customer Solutions Specialist](https://jobs.opennash.com/companies/hsbc-holdings/jobs/ef2393064eb5a7f91591/) HSBC Holdings · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ### [Lead Customer Quality Engineer - Data Center and Electrical Solutions](https://jobs.opennash.com/companies/eaton/jobs/254157dfc32a645993da/) Eaton · Hengelo, NLD, Netherlands, Germany OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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