[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All RELX jobs](https://jobs.opennash.com/companies/relx/) · [Search jobs](/search/) RELX · Manila # Customer Support Representative Manila Customer Support Listed on RELX’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on RELX’s careers site →](https://relx.wd3.myworkdayjobs.com/relx/job/Manila/Customer-Support-Representative_R118491) [OpenNash Jobs](https://jobs.opennash.com/) / [RELX](https://jobs.opennash.com/companies/relx/) / Customer Support Representative ## Job description ### Responsibilities Maintain Customer experience at all times Respond professionally to customer queries by phone, chat and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. - Develop in-depth knowledge of their process/business Complete RCA (Root Cause Analysis) for any escalations received for the team with appropriate CAPAs - Understand and have end to end process knowledge for the process - Ensure all assigned application UATs are completed within schedule - Plan and work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate. Provide flexible support for team members and other teams. Demonstrate a positive and flexible approach to changing business priorities. Develop a network necessary to knowledgeably respond to customer enquiries, requests and claims etc., Identify and escalate recurring or consistent problems with system functionality and process. Contribute ideas to the improvement of Process. Is able to effectively identify and analyze problems and propose solutions. Actively seek opportunities for personal development including progression across the wider department. Be open in communication and react constructively to feedback to improve your performance Qualifications: Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units. At least 1-2 years BPO/shared service or relevant experience Experience with calls, chat and email support Above average to excellent communication skills Basic knowledge of computer applications and MS Office applications - Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently Willing to work on business unit holidays and/or render overtime when necessary - Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives. Amenable to work in REPH Manila site We know your well-being and happiness are key to a long and successful career. 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Please read our Candidate Privacy Policy. ### We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. ### USA Job Seekers EEO Know Your Rights. ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 27 days - Location: Manila[Apply on RELX’s careers site →](https://relx.wd3.myworkdayjobs.com/relx/job/Manila/Customer-Support-Representative_R118491) ## More jobs at RELX ### [Customer Success Analyst](https://jobs.opennash.com/companies/relx/jobs/b05eabf632deff62636b/) Manila ### [Customer Success Analyst I](https://jobs.opennash.com/companies/relx/jobs/53731e1f1292b3189113/) Manila ## Similar jobs at other companies ### [Customer Service Support Representative - Part Time](https://jobs.opennash.com/companies/munson-healthcare/jobs/eee174359e062f786214/) Munson Healthcare ### [AMS Customer Service Representative – Service Support Coordinators with German knowledge](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/42a415db67cc4a1e3e19/) Thermo Fisher Scientific · Budapest, Hungary ### [Customer Support Representative](https://jobs.opennash.com/companies/arrow-electronics/jobs/8d97591d36e8e037a09c/) Arrow Electronics · Shin-Yokohama, Kouhoku-ku, Yokohama, Kanagawa, Japan ### [Sr Customer Service Representative – Complaint Team in Budapest, Hungary | Customer & Technical Support at Thermo Fisher Scientific](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/34b9de918a27e66addf2/) Thermo Fisher Scientific · Budapest, Hungary ### [Customer Support Specialist](https://jobs.opennash.com/companies/cargill/jobs/adddacfd436870e91664/) Cargill · Melbourne, Australia [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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