[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All RELX jobs](https://jobs.opennash.com/companies/relx/) · [Search jobs](/search/) RELX · Manila # Customer Support Representative Manila Customer Support Listed on RELX’s official careers site. Posted September 26, 2026. Check that it is still open and apply there. [Apply on RELX’s careers site →](https://relx.wd3.myworkdayjobs.com/relx/job/Manila/Customer-Support-Representative_R118439) [OpenNash Jobs](https://jobs.opennash.com/) / [RELX](https://jobs.opennash.com/companies/relx/) / Customer Support Representative ## Job description Customer Support Respond to customer inquiries via email, telephone, and live chat. Provide prompt, accurate, and professional assistance to customers. Handle product, subscription, access, account, billing, and technical support inquiries. Investigate customer concerns and provide appropriate resolutions. Escalate complex issues to specialized support teams when required. Maintain a high level of customer satisfaction through effective communication and problem-solving. Case Management Create, update, and document customer interactions within ticketing systems. Track and manage support cases through resolution. Ensure all customer contacts are properly logged and categorized. Follow established workflows and processes for issue resolution. ### Qualifications Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units. ### At least - 2 years and above BPO/shared service or relevant experience Experience with calls, chat and email support Above average to excellent communication skills Basic knowledge of computer applications and MS Office applications - Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently Willing to work on business unit holidays and/or render overtime when necessary - Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives. ### Amenable to work in REPH Manila site - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months - Must not have any Attendance and Punctuality issues in the past 12 months We know your well-being and happiness are key to a long and successful career. 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Please read our Candidate Privacy Policy. ### We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. ### USA Job Seekers EEO Know Your Rights. ## At a glance - Posted by the employer: Sep 26, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 23 days - Location: Manila[Apply on RELX’s careers site →](https://relx.wd3.myworkdayjobs.com/relx/job/Manila/Customer-Support-Representative_R118439) ## More jobs at RELX ### [Customer Success Analyst](https://jobs.opennash.com/companies/relx/jobs/b05eabf632deff62636b/) Manila ### [Customer Success Analyst I](https://jobs.opennash.com/companies/relx/jobs/53731e1f1292b3189113/) Manila ## Similar jobs at other companies ### [Customer Service Support Representative - Part Time](https://jobs.opennash.com/companies/munson-healthcare/jobs/eee174359e062f786214/) Munson Healthcare ### [AMS Customer Service Representative – Service Support Coordinators with German knowledge](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/42a415db67cc4a1e3e19/) Thermo Fisher Scientific · Budapest, Hungary ### [Customer Support Representative](https://jobs.opennash.com/companies/arrow-electronics/jobs/8d97591d36e8e037a09c/) Arrow Electronics · Shin-Yokohama, Kouhoku-ku, Yokohama, Kanagawa, Japan ### [Sr Customer Service Representative – Complaint Team in Budapest, Hungary | Customer & Technical Support at Thermo Fisher Scientific](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/34b9de918a27e66addf2/) Thermo Fisher Scientific · Budapest, Hungary ### [Customer Support Specialist](https://jobs.opennash.com/companies/cargill/jobs/adddacfd436870e91664/) Cargill · Melbourne, Australia [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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