[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Quest Diagnostics jobs](https://jobs.opennash.com/companies/quest-diagnostics/) · [Search jobs](/search/) Quest Diagnostics · Charlotte, NC # Sr. Collections Representative Charlotte, NC, US Full-time Senior individual contributor {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}} Listed on Quest Diagnostics’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on Quest Diagnostics’s careers site →](https://careers.questdiagnostics.com/job/charlotte/sr-collections-representative/38852/101446714144) [OpenNash Jobs](https://jobs.opennash.com/) / [Quest Diagnostics](https://jobs.opennash.com/companies/quest-diagnostics/) / Sr. Collections Representative ## Job description ### Job Description Sr. Collections Representative - Monday to Friday, Between 7:00AM - 5:00PM Eastern Primary function is to contact Hospital and Physician offices to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues related to unpaid invoices. You will be responsible for a portfolio of accounts that spread across all regions. ### Pay range $22+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. ### Benefits information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 'MyDay' off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Account Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! ### Responsibilities Contact Clients/Hospitals for payment of delinquent invoices. Process insurance changes, adjustments and refunds. Work with all levels of the organization to resolve invoice discrepancies and AR balances. Performs necessary follow-up to ensure timely resolution of appeals, obtain updated insurance information, reconcile balances, identify and correct billing errors, etc. Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality care, and concern with every internal and external customer. Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Perform additional duties as assigned and ad hoc requests for data. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ### Qualifications Required Qualifications: High school diploma/GED 2+ years of experience in healthcare or insurance industry 2+ years of experience working in a customer service environment. Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management) Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills. Ability to work any 8-hour shift between the hours of 7:00 AM - 5:00 PM EST. ### Preferred Qualifications Bachelor’s degree (or higher) Laboratory billing experience Intermediate experience with Microsoft Excel (Pivot tables, VLOOKUP, filtering / sorting spreadsheets) Proven problem solving and analytical skills. Ability to work overtime as needed based on department needs. 1+ year experience in Client or Third-Party insurance billing and/or customer service or AR collection experience 1+ years of experience working in collections. 69944 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. ### Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 18 days - Location: Charlotte, NC, US - Employment type: Full-time - Pay: {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}}[Apply on Quest Diagnostics’s careers site →](https://careers.questdiagnostics.com/job/charlotte/sr-collections-representative/38852/101446714144) ## More jobs at Quest Diagnostics ### [Women's Health Account Executive](https://jobs.opennash.com/companies/quest-diagnostics/jobs/c75409100f9a2e87958d/) Charlotte, NC, US ### [AP/CP Hospital Surgical Pathologist](https://jobs.opennash.com/companies/quest-diagnostics/jobs/c0aabd96bcd142109467/) Memphis, TN ### [AP/CP Hospital Surgical Pathologist](https://jobs.opennash.com/companies/quest-diagnostics/jobs/c63d549b1d8c4b0be272/) Rolla, MO ### [AP/CP Surgical Pathologist with Breast & GYN Sign Out](https://jobs.opennash.com/companies/quest-diagnostics/jobs/73b0e1c1a95e869d9c53/) Las Vegas, NV ### [APS Group Lead](https://jobs.opennash.com/companies/quest-diagnostics/jobs/5ea33c3311c7736d5733/) Lee's Summit, MO, US ## Similar jobs at other companies ### [Supervisor, Collections](https://jobs.opennash.com/companies/cardinal-health/jobs/20f59ec47d0a655316dd/) Cardinal Health · International ### [Accounts Receivable Collections Representative](https://jobs.opennash.com/companies/cintas/jobs/4a830c67ce3823f06eea/) Cintas · Chicago, IL, US ### [Collections Manager II](https://jobs.opennash.com/companies/jpmorganchase/jobs/0176f14b19a3ed28e334/) JPMorganChase · Tempe, AZ, United States ### [Overdraft Collections Account Specialist II](https://jobs.opennash.com/companies/jpmorganchase/jobs/41401b2ead64f39a9e6e/) JPMorganChase · Columbus, OH, United States ### [Commercial Collections Representative](https://jobs.opennash.com/companies/wells-fargo/jobs/7d50d32b2041ca254395/) Wells Fargo · Des Moines, IA [Jobs in Charlotte, NC](/locations/us/nc/charlotte/)[Jobs in North Carolina](/locations/us-nc/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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