[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Quest Diagnostics jobs](https://jobs.opennash.com/companies/quest-diagnostics/) · [Search jobs](/search/) Quest Diagnostics · Pittsburgh, PA # Service Solutions Representative Pittsburgh, PA Listed on Quest Diagnostics’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Quest Diagnostics’s careers site →](https://careers.questdiagnostics.com/job/pittsburgh/service-solutions-representative/38852/101418821072) [OpenNash Jobs](https://jobs.opennash.com/) / [Quest Diagnostics](https://jobs.opennash.com/companies/quest-diagnostics/) / Service Solutions Representative ## Job description ### Job Description Service Solutions Representative - Pittsburgh, PA, Monday to Friday, 8:00 AM to 5:00 PM Pay range: Minimum of $19.61+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. ### Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 'MyDay' off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Responsible for managing customer relationships of assigned accounts to ensure they receive high quality service. Receive, resolve and follow up with the most complex customer issues that cannot be resolved immediately. ### Responsibilities Acts as liaison between the field sales force and laboratory operations using client incident tracking — including physician, hospital, and managed care incident tracking and reporting. Monitor and engage with new key accounts and/or at-risk accounts. New accounts are monitored for 45 days; key accounts are monitored for a pre-determined time period; at-risk accounts are monitored until they are flagged as saved by Sales. Provide education and guidance to new clients about Quest Diagnostics lab processes. Assist in reviewing and maintaining the problem resolution files and ensure communication to sales representatives and clients. Ensure internal problem resolution for clients is aligned with representatives and maintain documentation in accordance with SOP’s. Partner with Billing and IT to ensure timely and accurate resolution of client issues. Facilitate troubleshooting of issues by engaging appropriate personnel to resolve service failures. Determine appropriate medium for communicating same. Work with the Manager to develop efficient data collection and analyze systems that support a standard approach to service and improving the image of Quest Diagnostics. The data collection process should include feedback mechanisms that are part of continuous improvement initiatives. Provide direct support via telephone or client visits as needed. Partner with business unit leadership on customer outreach activities (vacant territories, strategic and at-risk clients, etc). Prepare communication materials such as Dear Client Letters, new materials, etc. for account representatives to use with clients. Educate clients on new products and services offered by Quest Diagnostics. Partner with field representatives to develop and implement client-based strategies. Contact clients who submitted a client satisfaction survey that expressed dissatisfaction with the business unit’s problem resolution process or as requested by the business unit’s SLT. Provide feedback to Client Services Leadership. Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. ### Qualifications Required Work Experience: Two (2) to five (5) years of technical or customer service experience. ### Knowledge Broad understanding of the laboratory business and its service requirements. Knowledge of a billing system is a plus. ### Skills Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers. Ability to communicate complex issues clearly and concisely. Strong effective presentation skills in a group setting. Demonstrated ability to influence and create change. Strong organizational and prioritization skills. Proven problem-solving skills with the ability to develop appropriate resolutions. Basic project management skills. QMS Certification preferred. Ability to maintain professional and tactful manner in stressful situations. Strong PC skills including word processing, spreadsheets, and database applications (Word, Excel, PowerPoint, Access) Ability to deal with client information in a confidential manner. ### Education Bachelor’s Degree in Life Science, Business, Customer Relations or a related field (Preferred) High School Diploma or Equivalent (Preferred) 70855 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. ### Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Pittsburgh, PA[Apply on Quest Diagnostics’s careers site →](https://careers.questdiagnostics.com/job/pittsburgh/service-solutions-representative/38852/101418821072) ## More jobs at Quest Diagnostics ### [Lab Associate I](https://jobs.opennash.com/companies/quest-diagnostics/jobs/62b01aedcd5bd30c034a/) Pittsburgh, PA ### [Phlebotomist I](https://jobs.opennash.com/companies/quest-diagnostics/jobs/330d4aed3cb9a8c737b4/) Pittsburgh, PA ### [Phlebotomist II Float](https://jobs.opennash.com/companies/quest-diagnostics/jobs/dd0c685c9c54c870fe54/) Pittsburgh, PA ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/5af085a12459757eb397/) Genuine Parts · Pittsburgh, PA ### [Customer Service Representative - Part-Time in Hawaii, Hawaii, United States | Customer Solutions at United Airlines](https://jobs.opennash.com/companies/united-airlines-holdings/jobs/c63f96cfe7014b164cb4/) United Airlines Holdings · Hawaii, United States ### [Workplace Solutions, Senior Business Development Representative, Strategic Accounts](https://jobs.opennash.com/companies/jpmorganchase/jobs/5b6e143c5554e3b7ccf6/) JPMorganChase · New York, NY, United States ### [Pre-Sales Representative Lead, Solutions Architecture](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/3f93bbabe200db93d2c5/) Fidelity National Information (FIS) · Orlando, FL, United States of America ### [Food Service Worker - Simtra BioPharma Solutions](https://jobs.opennash.com/companies/aramark/jobs/0c818e6c9e02fcfe67f4/) Aramark · Bloomington, IN, US OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)