[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All QBE Insurance Group jobs](https://jobs.opennash.com/companies/qbe-insurance-group/) · [Search jobs](/search/) QBE Insurance Group · Taguig City, Philippines # Operations Manager (Claims) Taguig City, Philippines Full-time Manager or lead Operations Listed on QBE Insurance Group’s official careers site. Posted September 3, 2026. Check that it is still open and apply there. [Apply on QBE Insurance Group’s careers site →](https://careers.qbe.com/gb/en/job/QICQIMGB361628EXTERNALENGB/Operations-Manager-Claims) [OpenNash Jobs](https://jobs.opennash.com/) / [QBE Insurance Group](https://jobs.opennash.com/companies/qbe-insurance-group/) / Operations Manager (Claims) ## Job description ### Primary Details Time Type Full time Worker Type: Employee The purpose of this role is to oversee the operational and technical aspects of the team, ensuring efficient claims handling through best practices. This role involves driving continuous improvement initiatives to enhance quality and service while building strong relationships with both internal stakeholders and customers. ### Responsibilities - Establish methods and procedures to manage, supervise, and direct the claims operations in a cost-effective manner - Set department goals and policies in conjunction with business plans to ensure objectives are met - Identify, analyze, recommend and implement process improvements in functional areas - Achieve specific key performance indicators and strive to find better ways to improve overall service delivery - Act as a critical point of escalation on complex, denied or pending claims - Maintain current knowledge of products and services to provide direction and respond to issues - Cultivate positive relationships with internal and external customers to accomplish organizational goals - Assess present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce - Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility Work Experience: Necessary Work Experience includes: Significant relevant experience. Preferred Work Experience includes: Management experience with claims management. Experience managing claims teams across multiple locations. Legal or long tail claims experience. Experience managing remote teams. ### Qualifications Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience. ### Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. ### US Only Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. ### US Only - Travel Frequency Occasional (approximately 5-10 trips annually) ### US Only - Physical Demands General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs. ### Skills Adaptability, Claims Settlement, Critical Thinking, Data Management, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Personal Initiative, Presenting with Impact, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. ### Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. ## At a glance - Posted by the employer: Sep 3, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 47 days - Location: Taguig City, Philippines - Employment type: Full-time[Apply on QBE Insurance Group’s careers site →](https://careers.qbe.com/gb/en/job/QICQIMGB361628EXTERNALENGB/Operations-Manager-Claims) ## More jobs at QBE Insurance Group ### [Business Improvement Associate Lead](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/854d679dd431f6acd5db/) Taguig City, Philippines ### [Continuous Improvement Analyst (Copilot prompts)](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/6c73e86d4ecb722adbd6/) Taguig City, Philippines ### [People Business Partner](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/bb2e8b56249028693b7c/) Taguig City, Philippines ### [Senior Automation Engineer](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/145295b332182dd95d9f/) Taguig City, Philippines ### [Accounting Senior Professional](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/131f873edef3e74181a2/) Taguig City, Philippines ## Similar jobs at other companies ### [Associate Fraud & Claims Operations Representative](https://jobs.opennash.com/companies/wells-fargo/jobs/4b645c815da627a28e15/) Wells Fargo · Taguig City, Philippines ### [Claims Transformation & Operations Specialist](https://jobs.opennash.com/companies/chubb/jobs/3758f6f349783e0c5ebb/) Chubb · Auckland, New Zealand ### [Executive Director, Medicaid & Duals Claims Operations - Aetna](https://jobs.opennash.com/companies/cvs-health/jobs/f663e0181de8484ce324/) CVS Health · Hartford, CT ### [Director, Claims Operations](https://jobs.opennash.com/companies/assurant/jobs/ab2e8ac3a764704eb4f7/) Assurant · Canada Virtual ### [Claims Specialist, Commercial](https://jobs.opennash.com/companies/allianz/jobs/222ec13a5ad8b08f6629/) Allianz · Singapore OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)