[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All QBE Insurance Group jobs](https://jobs.opennash.com/companies/qbe-insurance-group/) · [Search jobs](/search/) QBE Insurance Group · Cebu City, Cebu, Philippines # Customer Support Senior Professional Cebu City, Cebu, Philippines Full-time Senior individual contributor Customer Support Listed on QBE Insurance Group’s official careers site. Posted October 12, 2026. Check that it is still open and apply there. [Apply on QBE Insurance Group’s careers site →](https://careers.qbe.com/gb/en/job/QICQIMGB362517EXTERNALENGB/Customer-Support-Senior-Professional) [OpenNash Jobs](https://jobs.opennash.com/) / [QBE Insurance Group](https://jobs.opennash.com/companies/qbe-insurance-group/) / Customer Support Senior Professional ## Job description ### Primary Details Time Type Full time Worker Type: Employee The purpose of this role is to deliver exceptional customer service by resolving customer enquiries, meeting customer needs in relation to insurance product advice whilst assisting in the growth of core business goals. ### Responsibilities Ensure compliance with relevant policies, procedures, and legislations. Maintain product, system, and process knowledge. Establish and maintain good working relationships with stakeholders. Resolve escalated complaints promptly. Provide recommendations for business improvement. Conduct training for existing team members and new hires if necessary. Allocate workload effectively when needed. Manage workflow, ad-hoc requests, and reporting performance metrics. Assist in processing daily transactions. Mentor junior team members when required. ### Work Experience Preferred Work Experience includes: Some call centre experience in service industry, preferably with insurance, financial or retail industry. Experience in customer service, preferably with BPO experience and shifting schedules. Call centre experience within the insurance and/or banking industry, including billing experience and increasing level of responsibility. Some experience in service industry in a similar role, including some customer service or technical support call centre voice experience within the insurance and/or banking industry. ### Qualifications Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience. ### Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. ### US Only Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. ### Travel Frequency Infrequent (approximately 1-4 trips annually) ### US Only – General office jobs Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs. ### Skills Client Service Excellence, Communication, Critical Thinking, Customer Centricity, Customer Service, Customer Value Management, Emotional Awareness, Industry Knowledge, Insurance Product Knowledge, Intentional collaboration, Managing performance, Policy Compliance, Policy Management, Risk Management, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. ### Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. ## At a glance - Posted by the employer: Oct 12, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 8 days - Location: Cebu City, Cebu, Philippines - Employment type: Full-time[Apply on QBE Insurance Group’s careers site →](https://careers.qbe.com/gb/en/job/QICQIMGB362517EXTERNALENGB/Customer-Support-Senior-Professional) ## More jobs at QBE Insurance Group ### [Claims Officer](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/e129df1c1abb07615f7c/) Cebu City, Cebu, Philippines ### [Finance Services Analyst - Business Support](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/27360d10ae82fb7f2f7d/) Cebu City, Cebu, Philippines ### [Finance Services Senior Specialist](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/5d247cbddfc976ad7c27/) Cebu City, Cebu, Philippines ### [Insurance Specialist](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/afe6fa43cda6bd11fdc7/) Cebu City, Cebu, Philippines ### [Insurance Specialist (Blended) AUS Shift | Manila/Cebu](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/6d81ecba76baa68f664b/) Cebu City, Cebu, Philippines ## Similar jobs at other companies ### [Sales Support Professional](https://jobs.opennash.com/companies/siemens/jobs/12ca41a1257d1a3287a0/) Siemens ### [Senior Technical Support Professional](https://jobs.opennash.com/companies/siemens/jobs/845b4a3a8a72a9b818cc/) Siemens ### [Customer Care Professional - PA and Corporate Customer Servicing](https://jobs.opennash.com/companies/american-express/jobs/eae9231f5312a67b48fe/) American Express · Minato-Ku, Tokyo, Japan ### [Customer Support Specialist](https://jobs.opennash.com/companies/cargill/jobs/adddacfd436870e91664/) Cargill · Melbourne, Australia ### [Customer Support Executive - Guwahati](https://jobs.opennash.com/companies/grasim-industries/jobs/a018aec31ae2b0e00a84/) Grasim Industries · Assam OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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