[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Prudential jobs](https://jobs.opennash.com/companies/prudential/) · [Search jobs](/search/)

Prudential · Kuala Lumpur

# Senior Officer, Major Claims

Kuala Lumpur Senior individual contributor Administrative 

Listed on Prudential’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Prudential’s careers site →](https://prudential.wd3.myworkdayjobs.com/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Officer--Major-Claims_26050434)

[OpenNash Jobs](https://jobs.opennash.com/) / [Prudential](https://jobs.opennash.com/companies/prudential/) / Senior Officer, Major Claims

## Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Assess cases with main focus in major claims, assist in higher approval of claims exceeding assessors’ authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations.
- Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
- Prepare and check decline / after investigation letters
- Approve clean Claims (including cross checking benefit calculations, follow-up with CS, hotline, channels)
- Approve non clean Claims (including cross checking benefit calculations, follow-up with CS, hotline, channels)
- Conduct claims investigation
- Prepare tailored made letters (including decision and investigation letters)
- Handle ad hoc assignments from management
- Handle claims appeal case / complaint cases related to claims
- Provide support to minor and pre-authorisation cases if needed
- Conduct training to internal staff and/or agents
- Handle enquiries and complaints from customers, agents (including telephone and emails where necessary) and internal staff
- Train up new joined staff to obtain claims authority
- Review escalated cases from junior staff Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.

We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: Kuala Lumpur[Apply on Prudential’s careers site →](https://prudential.wd3.myworkdayjobs.com/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Officer--Major-Claims_26050434)

## More jobs at Prudential

### [Assistant Manager - Major Claims](https://jobs.opennash.com/companies/prudential/jobs/6cc6317ba88d866d63af/)

Kuala Lumpur

### [Officer, Customer Care](https://jobs.opennash.com/companies/prudential/jobs/21480aca0cb5d10bb287/)

Kuala Lumpur

### [Senior Officer - Pre-Authorisation and Minor Claims](https://jobs.opennash.com/companies/prudential/jobs/d573bde89336bef67b1f/)

Kuala Lumpur

### [Test Analyst (Senior Officer) - Contract](https://jobs.opennash.com/companies/prudential/jobs/287c1172fb94a4f55bb5/)

Kuala Lumpur

### [Assistant Manager, Finance Operations](https://jobs.opennash.com/companies/prudential/jobs/5d3a5f2c1876b46a807f/)

Kuala Lumpur

## Similar jobs at other companies

### [Assistant Claims Manager / Senior Claims Officer (Commercial)](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/0839e6be1cde4665862c/)

Zurich Insurance Group · Hong Kong

### [Major Loss Claims Handler - Catastrophic Injury](https://jobs.opennash.com/companies/sampo/jobs/1795186160271cca7c96/)

Sampo · London +2 more

### [Specialist / Lead Specialist - Major Claims](https://jobs.opennash.com/companies/aia-group/jobs/56c140e9b6a0fdd8acfc/)

AIA Group · Putrajaya, AIA Shared Services Malaysia, MY

### [Major Account Manager](https://jobs.opennash.com/companies/fortinet/jobs/9464c893011f1820caf0/)

Fortinet · Finland

### [Major Accounts Manager](https://jobs.opennash.com/companies/fortinet/jobs/7052f18c2a40b2d997a8/)

Fortinet · Sweden

[Administrative jobs](/functions/administrative/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)