[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Prudential jobs](https://jobs.opennash.com/companies/prudential/) · [Search jobs](/search/) Prudential · Hong Kong # Senior Officer / Officer, Customer Contact Centre (Hotline) Hong Kong Senior individual contributor Customer Support Listed on Prudential’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Prudential’s careers site →](https://prudential.wd3.myworkdayjobs.com/prudential/job/Hong-Kong/Senior-Officer---Officer--Customer-Contact-Centre--Hotline-_26020331) [OpenNash Jobs](https://jobs.opennash.com/) / [Prudential](https://jobs.opennash.com/companies/prudential/) / Senior Officer / Officer, Customer Contact Centre (Hotline) ## Job description Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner. ### Job Responsibilities Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services. Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling. Arrange follow up call to respond to customer feedback in a timely and professional manner. Assist team leaders to handle escalated case by offering the best alternative to client. Provide on-the-job support to junior team members on complex enquiries. ### Job Requirements Tertiary education, passed IIQE Paper 1, 3 and 5 - 5 years of experience in Customer Service / Call Centre experience Experience insurance or financial industry will be an advantage Good written/spoken English and Chinese (including Putonghua) - Proficient in Microsoft Office Customer focused and result oriented Highly organized and able to meet tight deadline Good analytical and problem solving skills Able to work independently under pressure and adapt to changes Able and enjoy working with people of diverse backgrounds, with good interpersonal skills Candidates with less experience may be considered as Officer Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: Hong Kong[Apply on Prudential’s careers site →](https://prudential.wd3.myworkdayjobs.com/prudential/job/Hong-Kong/Senior-Officer---Officer--Customer-Contact-Centre--Hotline-_26020331) ## More jobs at Prudential ### [Assistant Manager, Customer Contact Centre](https://jobs.opennash.com/companies/prudential/jobs/caccaf2cd07cfec04e8f/) Hong Kong ### [Assistant Manager, Customer Service Center (Face-to-Face)](https://jobs.opennash.com/companies/prudential/jobs/595da840d64a54fe70c5/) Hong Kong ### [Contract Officer, Customer Contact Centre (Hotline & Live Chat, 12 months contract)](https://jobs.opennash.com/companies/prudential/jobs/d88ce5e0ddc51cd53e0b/) Hong Kong ### [Senior Officer / Officer, Customer Service Center (Counter)](https://jobs.opennash.com/companies/prudential/jobs/99b551427ff159944361/) Hong Kong ### [Actuarial Associate](https://jobs.opennash.com/companies/prudential/jobs/2e5745cbc640c9e22770/) Hong Kong ## Similar jobs at other companies ### [Senior Customer Service Officer / Customer Service Officer (Day/Night Shift), (Contact Centre)](https://jobs.opennash.com/companies/china-citic-bank/jobs/3b5437726ed273d929a7/) China Citic Bank ### [Officer, Contact Centre Officer, Consumer Banking, Customer Service Hub, T&O](https://jobs.opennash.com/companies/dbs/jobs/69a608546adf6cf6e498/) DBS · Taipei ### [Officer, Customer Service Officer, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/0962ab24c0fede833a59/) DBS · Denkanikottai ### [Officer/Senior Officer, Customer Service, Intermediates Asia Pacific](https://jobs.opennash.com/companies/basf/jobs/3cd43fcc0bebf85ad1b6/) BASF · ${htmlLocations} ### [Customer Service Officer](https://jobs.opennash.com/companies/wilmar-international/jobs/0d03918215a0d96a70a4/) Wilmar International [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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