[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Prudential Financial jobs](https://jobs.opennash.com/companies/prudential-financial/) · [Search jobs](/search/) Prudential Financial · Mexico City, Mexico # Gerente operaciones TI Mexico City, Mexico Full-time Listed on Prudential Financial’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Prudential Financial’s careers site →](https://wd5.myworkdaysite.com/Careers/job/Mexico-City-Mexico/Gerente-operaciones-TI_R-124911) [OpenNash Jobs](https://jobs.opennash.com/) / [Prudential Financial](https://jobs.opennash.com/companies/prudential-financial/) / Gerente operaciones TI ## Job description ¡Estamos contratando! | IT Service Manager En Prudential México buscamos un(a) IT Service Manager que lidere la gestión de servicios de TI, garantizando la continuidad operativa, la calidad del servicio y la correcta ejecución de procesos tecnológicos que soportan al negocio. ¿Cuál será tu misión? Administrar y coordinar los procesos de operación de TI, asegurando la disponibilidad de la infraestructura tecnológica, la gestión eficiente de incidentes, cambios y mantenimientos, así como la entrega de servicios alineados con los estándares del negocio. Principales responsabilidades Gestionar la infraestructura tecnológica, sistemas operativos, software y dispositivos para asegurar su correcto funcionamiento y ciclo de vida. Coordinar actividades relacionadas con la operación de TI, incluyendo mantenimientos programados, gestión de incidentes y continuidad de servicios. Desarrollar y monitorear KPI's y métricas de desempeño para evaluar la calidad y eficiencia de los servicios internos y de proveedores. Liderar pruebas de aplicaciones e infraestructura en ambientes no productivos para garantizar implementaciones exitosas. Definir, documentar y mejorar procesos de TI bajo mejores prácticas de gestión de servicios. Colaborar con equipos de Desarrollo, Arquitectura, Infraestructura y áreas de negocio para asegurar una operación estable y eficiente. Perfil que buscamos Licenciatura en Sistemas, Ingeniería en Tecnologías Digitales, Administración de TI o afín. Más de 5 años de experiencia en Administración de Servicios de TI. Experiencia en gestión de proyectos tecnológicos y entornos del sector financiero. Conocimiento de ITIL, ISO, PMO, Service Management Office (SMO) y mejores prácticas de operación tecnológica. Experiencia en testing y validación de aplicaciones. Inglés avanzado para interacción continua con equipos corporativos globales. Si te apasiona la gestión de servicios, la mejora continua y la operación tecnológica en entornos corporativos de alta exigencia, esta oportunidad es para ti. - Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in Mexico. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 3 days - Location: Mexico City, Mexico - Employment type: Full-time[Apply on Prudential Financial’s careers site →](https://wd5.myworkdaysite.com/Careers/job/Mexico-City-Mexico/Gerente-operaciones-TI_R-124911) ## More jobs at Prudential Financial ### [Asistente de Direccion](https://jobs.opennash.com/companies/prudential-financial/jobs/fb31e4d6e981d21e9bcf/) Mexico City, Mexico ### [Coordinador de Partnerships Desarrollo e Implementación](https://jobs.opennash.com/companies/prudential-financial/jobs/7b44d3b259650bf0ee6f/) Mexico City, Mexico ### [Lider de Analisis de Negocio](https://jobs.opennash.com/companies/prudential-financial/jobs/d68a4357ecc8bb623fcd/) Mexico City, Mexico ### [Coordinador Data Engineer](https://jobs.opennash.com/companies/prudential-financial/jobs/4ef7f90aa63e0297fd03/) Mexico City, Mexico ### [Analista Contabil SR](https://jobs.opennash.com/companies/prudential-financial/jobs/5266306495b02a243591/) Rio de Janeiro, Brazil ## Similar jobs at other companies ### [Gerente Jr. Mayoristas](https://jobs.opennash.com/companies/philip-morris-international/jobs/d05d51483ee7b32c2666/) Philip Morris International · Mexico City, Mexico ### [Analista Jr. de Operaciones](https://jobs.opennash.com/companies/aon/jobs/d6afcb9aca9de99f4692/) Aon · Mexico City, Mexico ### [Director@ Adjunto@ de Cobranza, Operaciones y Transformación](https://jobs.opennash.com/companies/aon/jobs/a3a1d3ce751c14f7d7de/) Aon · Mexico City, Mexico ### [Sub-Gerente Operaciones 1](https://jobs.opennash.com/companies/banorte/jobs/fe97e07ab65be0af6a16/) Banorte · MONTERREY, Nuevo León, MX ### [Guadalajara | District Business Operations Manager - Gerente de Operaciones del Negocio a Nivel Distrito](https://jobs.opennash.com/companies/expeditors-international/jobs/690f65f380dd8fdc89a9/) Expeditors International · Guadalajara, Jalisco, Mexico OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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