[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Power Corp of Canada · Montreal, Quebec, CA # Bilingual Customer Service Specialist Montreal, Quebec, CA $50,900 - $76,400 annually Customer Support Listed on Power Corp of Canada’s official careers site. Listed as of November 9, 2026. Check that it is still open and apply there. [Apply on Power Corp of Canada’s careers site →](https://jobs.canadalife.com/job/Montreal-Bilingual-Customer-Service-Specialist-Queb/1454894233/) [OpenNash Jobs](https://jobs.opennash.com/) / [Power Corp of Canada](https://jobs.opennash.com/companies/power-corp-of-canada/) / Bilingual Customer Service Specialist ## Job description Permanent Full Time - Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes. Are you customer obsessed? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out technical challenges? The Customer Service Specialist role is suited to a technically minded, customer-first individual who thrives on building relationships and providing expert solutions. Reporting to the Associate Manager, you will be accountable for: Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting Handling various inquiries, telephone calls etc. from multiple audiences The daily management of a block of business Fostering relationships with plan administrators, brokers, advisors and plan members Handling sensitive and complex issues in a timely and accurate manner Based on your assignment within GRS you will be specifically accountable for one or more of the following: End to end handling of death and marriage breakdown transactions (includes requirement gathering, communications, handling unusual situations and ultimately making payments to/on behalf of plan members) Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators) ### Required competencies and behaviours - Strong analytical skills; ability to pursue solutions using documented processes and tools available Customer service focused with a positive can-do attitude - Strong communication skills - both written and verbal Highly organized with the ability to prioritize and execute a large variety of work - Strong interpersonal skills with the ability to work independently and as part of a larger team Self-motivated with an ability to effectively multi-task in a fast-paced environment to meet tight deadlines - Strong research and analysis skills with the ability and desire to produce quality work - Strong problem solver with the motivation to seek out answers independently in a changing environment Fluency in Microsoft Office tools including Word and Outlook - Strong proficiency in Excel (with experience creating formulas, pivot tables, macros, v-look up’s etc.) - Knowledge of investment/retirement arrangements and/or GRS business processes an asset - Knowledge of rules and regulations as they relate to GRS products an asset As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs. Be your best at Canada Life- Apply today! - The base salary for this position is between $50,900 - $76,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! ### What we offer We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. ### Health & Wellness Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. ### Time Off In addition to regular vacation and personal days, we support community involvement with a volunteer day. ### Financial Security Company-matching pension plan, share ownership program and additional investment options. ### Rewards and Recognition Employee recognition programs, service milestone celebrations, employee discounts and more! ### Emphasis on Community We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: Under a day - Location: Montreal, Quebec, CA - Pay: $50,900 - $76,400 annually[Apply on Power Corp of Canada’s careers site →](https://jobs.canadalife.com/job/Montreal-Bilingual-Customer-Service-Specialist-Queb/1454894233/) ## Hiring at Power Corp of Canada - Open jobs: 191 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All Power Corp of Canada jobs](https://jobs.opennash.com/companies/power-corp-of-canada/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Power Corp of Canada ### [Administrative Assistant (Bilingual)](https://jobs.opennash.com/companies/power-corp-of-canada/jobs/c7fc53acd0141f825785/) Montreal, Quebec, CA ### [Bilingual (Fr/En) Corporate Branch manager](https://jobs.opennash.com/companies/power-corp-of-canada/jobs/44db3f9dbb36c7321f08/) Montreal, Quebec, CA ### [Customer Processing Representative (Bilingual)](https://jobs.opennash.com/companies/power-corp-of-canada/jobs/e7afc62648305f396857/) Montreal, Quebec, CA ### [Client Service Assistant](https://jobs.opennash.com/companies/power-corp-of-canada/jobs/d6d675495c00ecf481ce/) Toronto, ON, CA ### [Client Service Manager - February 2027 Start Date](https://jobs.opennash.com/companies/power-corp-of-canada/jobs/17c97de2eb8649f2dc0b/) PH Manila ## Similar jobs at other companies ### [Bilingual Customer Research Analyst (Japanese)](https://jobs.opennash.com/companies/relx/jobs/14d5f6becc354b43c837/) RELX ### [Bilingual Customer Experience Representative (Contract)](https://jobs.opennash.com/companies/united-natural-foods/jobs/a3426dd57b5bffff4a0f/) United Natural Foods · Concord, ON, CA ### [Bilingual Customer Care Representative](https://jobs.opennash.com/companies/assurant/jobs/3de66be9da008d4d248a/) Assurant · United States Virtual ### [Bilingual Customer Experience Representative (Contract)](https://jobs.opennash.com/companies/united-natural-foods/jobs/db279c18e6795223cbb2/) United Natural Foods · St. Laurent, QC, CA ### [Bilingual Customer Service Professional, Manulife Bank](https://jobs.opennash.com/companies/manulife/jobs/ff56a012737a93111fb0/) Manulife [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.