[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Poly Developments & Holdings Group jobs](https://jobs.opennash.com/companies/poly-developments-holdings-group/) · [Search jobs](/search/) Poly Developments & Holdings Group · 辽宁省, 沈阳市 # 客服管家岗（专属） 辽宁省, 沈阳市 Listed on Poly Developments & Holdings Group’s official careers site. Posted August 11, 2026. Check that it is still open and apply there. [Apply on Poly Developments & Holdings Group’s careers site →](https://polycn.zhiye.com/social/detail?jobAdId=94210323-3d95-4f1d-80d4-1df02ebd5331) [OpenNash Jobs](https://jobs.opennash.com/) / [Poly Developments & Holdings Group](https://jobs.opennash.com/companies/poly-developments-holdings-group/) / 客服管家岗（专属） ## Job description ### 业主服务维护 - 负责片区业主日常对接、回访及关怀服务，及时响应业主咨询、报修及各类诉求，全程跟进闭环处理，提升业主满意度。 ### 投诉纠纷处理 - 受理并协调业主投诉、邻里纠纷，做好业主情绪安抚与沟通解释，记录处理台账，复盘规避同类问题。 ### 园区巡检管控 - 负责楼栋及公共区域日常巡查，排查环境、设施、安全及违规问题；管控业主装修流程，联动各部门完成问题整改。 ### 费用收缴跟进 - 负责物业费、公摊费等物业费用催缴工作，维护欠费台账，按时完成收缴指标。 ### 档案报表管理 - 建立并更新业主档案、服务台账、报修及巡查记录，按时完成数据统计、报表整理及资料归档工作。 ### 内外协同对接 - 对内联动工程、保洁、安保等部门落地服务工作；对外配合社区、街道完成各项对接与专项工作。 ### 基本条件 - 22-45岁，形象端正，身体健康，无不良记录；大专及以上学历，相关专业优先，优秀者可放宽；熟练使用办公软件及物业系统，能适应轮班及应急工作。 ### 工作经验 - 1年以上物业客服、楼栋管家相关经验，熟悉小区物业服务流程、装修管控、投诉处理及费用收缴工作，高端物业经验优先。 ### 岗位能力 - 沟通表达流畅，情绪管控与应急处理能力强，能独立解决业主各类问题；执行力、闭环意识、团队协作能力良好，熟练台账与数据统计工作。 ### 个人素养 - 服务意识强，有耐心、责任心，抗压能力好；工作严谨细致，严守职业操守，保护业主隐私，服从管理安排。 ## At a glance - Posted by the employer: Aug 11, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 70 days - Location: 辽宁省, 沈阳市[Apply on Poly Developments & Holdings Group’s careers site →](https://polycn.zhiye.com/social/detail?jobAdId=94210323-3d95-4f1d-80d4-1df02ebd5331) ## More jobs at Poly Developments & Holdings Group ### [【技术类专项招聘】园林设计岗（东北公司）](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/89e384fbf1fda363f415/) 辽宁省, 沈阳市 ### [【技术类专项招聘】室内设计岗（东北公司）](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/3e5227da1ce6349cbd96/) 辽宁省, 沈阳市 ### [党群工作岗](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/26ec1dd7dfdd629c1bb3/) 辽宁省, 沈阳市 ### [工程技术员（运维）](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/4cb062f55bd665410978/) 辽宁省, 沈阳市 ### [财务核算岗（单据）-业务员](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/43d2ad7d7efc00156284/) 辽宁省, 沈阳市 ## Similar jobs at other companies ### [客服管家岗](https://jobs.opennash.com/companies/china-taiping-insurance/jobs/9aff757b4a3cd044e7b5/) China Taiping Insurance · 广东省, 广州市 OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)