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Poly Developments & Holdings Group · 广东省, 广州市

# 项目客服负责人

广东省, 广州市 

Listed on Poly Developments & Holdings Group’s official careers site. Posted December 5, 2024. Check that it is still open and apply there.
[Apply on Poly Developments & Holdings Group’s careers site →](https://polycn.zhiye.com/social/detail?jobAdId=12e952a8-ac9b-4eaa-aec0-7748b57475a1)

[OpenNash Jobs](https://jobs.opennash.com/) / [Poly Developments & Holdings Group](https://jobs.opennash.com/companies/poly-developments-holdings-group/) / 项目客服负责人

## Job description
- 负麦部门全面工作，包括客户服务、品牌管理(含社区活动、品牌宣传推广等)、环境管理、信息化管理等,
- 负麦制定部门的工作计划，合理安排部门人员的日常工作和对员工工作的监管、检查和指导;

### 负麦制定部门员工绩效考核指标，按期做好员工绩效考核
- 负责开展部门员工业务培训，规范工作流程服务标准，全面提高员工思想素质的业务水平;
- 负麦制定客户服务策略和方案，并根据业户的需求作出及时调整，提升客户满意度;

### 负麦对项目客服服务质量进行督导，提升基础服务质量
- 完成各项费用收缴，保证服务工作的客户满意度;

### 负表处理业户的大投诉问题
- 完成服务中心各项管理目标和经营指标,
- 负责建立及维护相关档案及业户档案;
- 负责起草回复政府部门和业户的信函公文;
- 负麦协调与开发商、各施工单位关系，建立保持与物价、居委、房管、城管等政府部门良好关系。
- 大专及以上学历，3年以上物业管理相关工作经验，
- 掌握物业管理相关法律法规知识并熟练运用;
- 有较丰富的物业管理专业知识和工作经验，熟悉物业管理客户服务运作流程;
- 具备物业管理、企业管理等方面的培训经历。

## At a glance
- Posted by the employer: Dec 5, 2024
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 广东省, 广州市[Apply on Poly Developments & Holdings Group’s careers site →](https://polycn.zhiye.com/social/detail?jobAdId=12e952a8-ac9b-4eaa-aec0-7748b57475a1)

## More jobs at Poly Developments & Holdings Group

### [AI产品经理（保利和润-广州总部）-秋招](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/96cd05f5c7b2a2222840/)

广东省, 广州市

### [AI算法工程师（保利和润-广州总部）-秋招](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/fcabd938b767a03039c5/)

广东省, 广州市

### [Hrbp负责人（总部-广州）](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/93ced488e8da89134a58/)

广东省, 广州市

### [Hrbp（总部-广州）](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/51d6905b74916a49dfcc/)

广东省, 广州市

### [MCN运营岗（总部-广州）](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/82dd7b25a16d57f5d295/)

广东省, 广州市

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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