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Ping An Insurance Group · 沈阳市

# 院端服务专员（外包岗）

沈阳市 

Listed on Ping An Insurance Group’s official careers site. Posted April 20, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=0058EEA227D04848A377EF4DB83D7F36)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 院端服务专员（外包岗）

## Job description

岗位职责

### 医疗专业知识与流程熟悉度 要求
- 熟悉医院科室设置、挂号规则、检查流程及医保政策。

### 沟通与共情能力 要求
- 具备极强的耐心，能与老年人、焦虑患者进行有效沟通。需具备“察言观色”的能力，及时安抚客户情绪。

### 应急处理与风险管控能力 要求
- 遇到突发状况（如患者晕倒、低血糖、突发胸痛）时，能第一时间做出正确判断并采取急救措施（如心肺复苏基础、呼叫急诊），同时冷静处理医患纠纷或流程卡顿。

### 信息整合与文书处理能力 要求
- 能快速整理病历、检查报告、发票等资料；能清晰记录医嘱，避免患者遗漏关键信息。

### 职业素养与服务意识 要求
- 严守职业道德，保护客户隐私；具备服务礼仪，着装整洁，言行得体；具备极强的责任心（“把患者当亲人”）。

### 抗压能力与体力 要求
- 能适应医院嘈杂、拥挤的环境，能承受长时间站立和行走的体力消耗。 任职资格 1、大专及以上学历； 2、熟练使用就医理赔管家。

## At a glance
- Posted by the employer: Apr 20, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 183 days
- Location: 沈阳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=0058EEA227D04848A377EF4DB83D7F36)

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### [2C业务经理](https://jobs.opennash.com/companies/ping-an-insurance/jobs/c3f7a909049ac956a46a/)

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### [B2C业务经理](https://jobs.opennash.com/companies/ping-an-insurance/jobs/fe8150c95807e477fec2/)

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### [BBC业务经理（2026）](https://jobs.opennash.com/companies/ping-an-insurance/jobs/e455d28dcea1ba6de572/)

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