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Ping An Insurance Group · 深圳市

# 产品运营经理

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted August 6, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=6095B29907234953B1F980AA097EB5D3)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 产品运营经理

## Job description

岗位职责
- 搭建好车主平台服务体验体系，制定服务体验标准与数据体系；
- 负责好车主平台服务质量管理，监控线上线下数据及定位体验卡点；
- 策划线上线下服务体验活动，提升用户服务感知；
- 监控平台用户声音，过程负面声音预警管控，制定客诉SOP降投诉、根因复盘等提问题解决率；
- 负责服务体验项目在各服务各分公司落地，联动产品、运营及分公司不断优化迭代；
- 负责服务应急管理规范的建立，并推动分服务按应急等级落地。 任职资格
- 本科及以上学历，4年以上用户体验、商品品质管理经验，有车后服务品质管理经验者优先；
- 有较强的项目管理能力，能够独立跨条线沟通，确保项目高质量落地推进；
- 具有较好的数据分析能力，可以根据分析结果对运营方案进行及时调整及改进、优化投产比；
- 具备良好的团队合作精神，具有较强的抗压能力、学习能力、责任心，会主动思考和探索问题。

## At a glance
- Posted by the employer: Aug 6, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 75 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=6095B29907234953B1F980AA097EB5D3)

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