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Ping An Insurance Group · 西宁市

# 消保管理岗

西宁市 

Listed on Ping An Insurance Group’s official careers site. Posted September 5, 2025. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=A0C612C1A9C34A6FBC397BBB7A8847C8)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 消保管理岗

## Job description

岗位职责
- 负责消费者投诉的受理、调查及处理，确保投诉问题及时有效解决;
- 制定并优化消费者保护相关管理制度及流程，提升消费者服务效率及质量;
- 定期分析消费者投诉数据，挖掘问题根源并提出改进建议;
- 协调相关部门及团队，推动消费者保护工作的有效落实;
- 组织消费者保护相关培训，提升团队成员的服务意识及专业能力;
- 维护公司品牌形象，处理重大消费者投诉及危机事件。 任职资格
- 具备3年以上消费者保护或运营管理相关工作经验;
- 熟悉消费者权益保护相关法律法规及行业标准;
- 具备良好的沟通协调能力及团队管理能力;
- 具备较强的数据分析能力，能够通过数据发现问题并提出改进建议;
- 具备较强的逻辑思维能力和问题解决能力。

## At a glance
- Posted by the employer: Sep 5, 2025
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 西宁市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=A0C612C1A9C34A6FBC397BBB7A8847C8)

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