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Ping An Insurance Group · 上海市

# 消保业务岗-回访及工单运营方向

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted August 18, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=D145E7ACE91A4C6D9D7D88A0B91C6AE1)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 消保业务岗-回访及工单运营方向

## Job description

岗位职责
- 负责新契约回访体系和信息需求工单处置的日常运营管理包括数据监测、指标达成分析及定期分析报告输出，确保各项关键指标平稳达成。
- 组织机构回访沟通会，宣导更新流程及回访注意事项，对机构回访工作进行日常答疑指导并跟进指标较低机构的提升方案落地执行。
- 负责回访及信息需求工单业务处理品质监控与闭环管理，保障客服服务规范性与执行效率。
- 通过回访及信息需求工单客户声音开展洞察分析，系统化收集客户评价、建议与投诉，定期汇总分析高频问题与共性痛点，并推动内部流程优化。同时通过闭环管理机制将客户声音反哺至回访话术、工单处理规范及智能客服知识库更新，持续提升客户满意度。
- 组织内部跨部门沟通与资源调配，跟踪复杂问题整改进展，确保治理举措闭环落实。
- 其他领导交办的工作 任职资格 1、本科及以上学历。 2、2-3年保险金融行业客诉及咨询服务经验，熟悉客诉处理涉及的各类监管要求及监管文件。 3、熟练使用办公软件，如Word、Excel等。 4、责任心强，对待工作认真耐心，具备一定抗压能力。

## At a glance
- Posted by the employer: Aug 18, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 63 days
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=D145E7ACE91A4C6D9D7D88A0B91C6AE1)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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