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Ping An Insurance Group · 太原市

# 客户体验岗

太原市 

Listed on Ping An Insurance Group’s official careers site. Posted September 12, 2019. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AAF70C2B5AA745589F1F5C096E50E52A)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客户体验岗

## Job description

岗位职责
- 协助总公司设定的客户分群标准，对本分公司存量客户进行分析分类；
- 负责当地同业体验工作的组织和安排，并向总公司反馈同业业务流程的优劣势；
- 负责统筹客户调研活动。（定量和定性调研）
- 负责宣导、落实总公司投诉制度、投诉管理系统、投诉流程等；
- 负责本机构投诉处理、追踪及统计分析；
- 负责与平安当地各专业公司联络。（如信保客户到银行、寿险、产险投诉）
- 负责向与当地监管机关对口部门、行业协会等外部单位的沟通、报送信访数据、信访报告；
- 在总公司整体规划的基础上，策划、组织实施和指导本公司及下属机构的客户服务项目活动；
- 负责检查、评估本机构客户服务触点的服务现状，进行问题分析。 任职资格
- 本科及以上学历（金融、保险、法律、心理学专业）；
- 两年以上金融机构客户投诉处理、客户活动策划、柜面管理等客户服务工作经验;
- 熟练excel办公软件，大数据处理、分析、计算的能力；
- 组织能力，能组织客户定性、定量调研及其他客户活动；
- 沟通能力，根据不同的客户特征，采用差异化沟通技巧；
- 分析能力，对业务数据敏感，且能进行多维度分析。

## At a glance
- Posted by the employer: Sep 12, 2019
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 太原市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AAF70C2B5AA745589F1F5C096E50E52A)

## More jobs at Ping An Insurance Group

### [【三级机构】政农总监](https://jobs.opennash.com/companies/ping-an-insurance/jobs/da93ff1a647ed629bfbd/)

太原市

### [【全省】高销客户经理](https://jobs.opennash.com/companies/ping-an-insurance/jobs/f1431ff8913491d145f2/)

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### [【分公司】人才发展运营岗](https://jobs.opennash.com/companies/ping-an-insurance/jobs/6cee9e70bd8444816287/)

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### [【分公司】内控合规岗](https://jobs.opennash.com/companies/ping-an-insurance/jobs/f9c26043743ddbb2923f/)

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### [【分公司】农险理赔专岗](https://jobs.opennash.com/companies/ping-an-insurance/jobs/b8f6047c51c6e690f94e/)

太原市

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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