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Ping An Insurance Group · 沈阳市

# 客服岗

沈阳市 

Listed on Ping An Insurance Group’s official careers site. Posted March 20, 2025. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=E907EB568E3A4B439CBE37407910D43D)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客服岗

## Job description

岗位职责

### 一、客户健康管理

①负责VIP客户的全程接待、健康跟踪服务，收集和管理客户健康信息，及时生成健管报告，完成健管系统任务； ②负责客户电话/企微等的健康咨询、复查提醒、复诊预约及日常各类问题的解答工作； ③定期对客户进行电话或企微的随访工作，维持较好客户粘性； ④对客户进行接待咨询、业务及产品介绍，积极做好客户转化。

### 二、客户服务管理

①负责规范检前、检中、检后的各类服务场景，并不断完善各环节的话术标准及服务流程规范； ②依照巡检情况及客户满意度调查反馈，及时完善客服体系标准，提升团队服务水平； ③负责客户的预约、登记、咨询、导诊工作及客户信息整理与分析统计工作等，确保现场运行有序； ④负责牵头客户投诉受理，及时响应客户投诉，并组织各相关部门解决，对处理情况及时向上汇报； ⑤及时进行纸质报告的分类、时效追踪、邮寄、出入库管理等。 任职资格
- 身高163cm以上，形象好气质佳；
- 中专及以上学历，护理相关专业；
- 口齿清晰，普通话流利，语言富有亲和力，性格温和，思维敏捷；
- 具有亲和力，较强服务意识，高度责任心；
- 应聘请附照片。

## At a glance
- Posted by the employer: Mar 20, 2025
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 沈阳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=E907EB568E3A4B439CBE37407910D43D)

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### [BBC业务经理（2026）](https://jobs.opennash.com/companies/ping-an-insurance/jobs/e455d28dcea1ba6de572/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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