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Ping An Insurance Group · 上海市

# 品质控制岗

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted May 31, 2021. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=02A4D665DB8D4AE6B90CB7998DE80728)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 品质控制岗

## Job description

岗位职责
- 负责设计客户服务体验地图，深入分析客户服务全链路体验痛点，从流程和系统等方面推动迭代客户相关的服务体验工作；
- 负责通过竞品调研、客户之声（VOC）、员工之声（VOE）、数据洞察等方式，定期输出客户体验白皮书；
- 负责联动各分公司，建立舆情投诉处理运营管理机制，并不断迭代；
- 负责客户体验指标体系的设计和管理，如NPS、一次性解决率等；
- 负责品质管理的相关工作，以及智能化技术（如智能质检）在品质管理中的应用，以提升品质管理质效；
- 上级领导交待的其他事宜。 任职资格
- 本科以上学历，3年及以上客户服务工作经验，具备较好用户体验管理专业技能，有客户体验报告或白皮书撰写经验者优先；
- 熟练使用MS OFFICE相关软件，良好的口头、书面表达能力；
- 具备为他人服务的特质与精神，工作积极负责；工作细致；
- 高效率的内外沟通和协调能力；能够承受巨大的工作压力与挑战。

## At a glance
- Posted by the employer: May 31, 2021
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=02A4D665DB8D4AE6B90CB7998DE80728)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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