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Ping An Insurance Group · 深圳市

# 客服管理室负责人

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted April 20, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=BCE068B3D6D545CB958499729B17F8D2)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客服管理室负责人

## Job description

岗位职责
- 统筹全行性客服管理，科技赋能建设AI客服，搭建ATO漏斗式客户服务体系，实现降本增效，敏捷服务提升客户体验。
- 统一客服规范，负责客服运营流程管理，SLA服务内容管理。
- 统筹一线客服降诉管理，负责客维专团运营，优化ATO服务直通车系统，联动业务BU与分行共建前端降诉平台，推动复杂业务梳理与敏捷对接。
- 负责客服业务规划及项目管理，结合行内规划、重点工作、项目，部署客服年度规划及管理要求。 任职资格
- 本科及以上，具有银行客服管理经验优先，熟悉银行业务。
- 熟悉AI客服等科技应用，有数字化项目落地经验。
- 具备强协同能力，能跨部门推动复杂问题解决与服务敏捷响应。

## At a glance
- Posted by the employer: Apr 20, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 183 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=BCE068B3D6D545CB958499729B17F8D2)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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