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Ping An Insurance Group · 呼和浩特市

# 咨诉服务岗

呼和浩特市 

Listed on Ping An Insurance Group’s official careers site. Posted November 28, 2025. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AC46E99C0A5243E8B5C53E78D652496C)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 咨诉服务岗

## Job description

岗位职责
- 客户咨询问题处理及回复。
- 客户投诉案件处理、化解、追责；客户情绪安抚及善后。
- 咨诉案件复盘、分析，形成报告。
- 负责消保工作在机构的推动落实，符合监管执行要求。
- 机构触点NPS调研检视。
- 保持与监管顺畅沟通。 任职资格 1、保险金融类等相关专业。 2、3年以上客服、咨诉等相关岗位工作经验。 3、保险专业知识扎实，并掌握处理咨诉案件的方法和技巧。 4、思路清晰，善于解决问题，共情能力强 。

## At a glance
- Posted by the employer: Nov 28, 2025
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 326 days
- Location: 呼和浩特市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AC46E99C0A5243E8B5C53E78D652496C)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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