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Ping An Insurance Group · 郑州市

# 客服专员

郑州市 

Listed on Ping An Insurance Group’s official careers site. Posted July 30, 2021. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=6B472F91B5EF4B7080250BC89F7908EE)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客服专员

## Job description

岗位职责 （一）协助主开拓人定期上门服务客户，为客户提供专业的方案宣导、咨询服务； （二）收取各类服务申请及相关单据，按照公司相关规定对其进行初审，并对后续处理的时效、质量进行追踪、监控，对问题单据及时进行处理； （三）针对客户的其他服务要求，积极进行内外部沟通、协调，争取为客户提供满意的答复； （四）对不能通过银行批次转账的支付，协助进行手工转账的处理； （五）定期向客户提供保单状况的反馈和分析； （六）维持与客户的日常联络，建立良好的客户关系，树立公司的良好服务形象； （七）及时向公司及主开拓人反馈客户的各种信息与需求，根据公司及主拓人安排向客户进行新产品、新服务的介绍与宣传； （八）进行年度服务工作总结，为续保提供意见与建议； （九）对日常服务方式、内容等提出改善意见与建议； （十）陪同新进服务专员上门服务； （十一）完成公司交办的其它工作。 任职资格 (一）年龄在20～50周岁； （二）身体健康、品貌端正、具有服务意识； （三）原则上要求大学本科或本科以上学历，服务专员初级或能力特别突出者可适当放宽至大专或同等学历； （四）具有较强的语言表达、沟通协调能力； （五）公司规定的其他条件。

## At a glance
- Posted by the employer: Jul 30, 2021
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 郑州市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=6B472F91B5EF4B7080250BC89F7908EE)

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