[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Ping An Insurance Group jobs](https://jobs.opennash.com/companies/ping-an-insurance/) · [Search jobs](/search/)

Ping An Insurance Group · 洛阳市

# 寿险网格呼入客服

洛阳市 

Listed on Ping An Insurance Group’s official careers site. Posted October 13, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=7BD1A076F8A840F19F5D5FD260FCCFD3)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 寿险网格呼入客服

## Job description

岗位职责
- 处理全国平安寿险客户相关问题，如保单责任查询，理赔报案，保单变更咨询业务（如查询保单保什么、修改保单联系信息，查询保单理赔进展等）等专业化的电话、在线咨询服务
- 根据知识库和客服系统，响应客户需求，如保单责任查询，理赔报案，保单变更咨询等
- 结合公司业务规则多维度解决客户需求，并能对系统流程等提出改善意见，挖掘服务价值增长点，促进服务优化
- 定期向直线主管汇报工作完成情况，完成领导布置的其他工作 任职资格

### 学历
- 本科及以上学历

### 年龄
- 23-30岁

### 经验
- 具备客服工作经验、保险相关工作经验或销售相关经验

### 其他
- 稳定性高者可适当放宽要求

二、综合素质（留存与成长保障）

### 抗压与稳定性
- 能够接受前3个月高强度、密集的理论与实操培训压力；具备一定的心理韧性，能应对每周的产能与品质双考核

### 学习转化与空杯心态
- 学习主动性强，能快速适应业务规则更新

### 沟通与协作
- 性格开朗，敢于提问，能主动融入公司氛围

### 责任心与细心
- 工作细致严谨，不因追求速度而牺牲准确性，坚持客户至上的服务理念，有风险识别意识

## At a glance
- Posted by the employer: Oct 13, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: 洛阳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=7BD1A076F8A840F19F5D5FD260FCCFD3)

## More jobs at Ping An Insurance Group

### [三农保险业务部客户经理（三农）](https://jobs.opennash.com/companies/ping-an-insurance/jobs/a03bad5b2f753aedf765/)

洛阳市

### [个车产品支持岗](https://jobs.opennash.com/companies/ping-an-insurance/jobs/45e07b7a3885faa628a2/)

洛阳市

### [产险咨询客服](https://jobs.opennash.com/companies/ping-an-insurance/jobs/060f071659345ae7459d/)

洛阳市

### [保险专团客服](https://jobs.opennash.com/companies/ping-an-insurance/jobs/fb705e6eb3a25f32a737/)

洛阳市

### [偃师支公司-客户经理](https://jobs.opennash.com/companies/ping-an-insurance/jobs/8a3406f73225314edb41/)

洛阳市

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)