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Ping An Insurance Group · 深圳市

# 客户服务岗-深圳

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted April 9, 2021. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=2BBAC882B0B1489E905FE21BA4191D15)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客户服务岗-深圳

## Job description

岗位职责
- 熟悉深圳重疾险业务知识、深圳市医保政策知识，及时处理日常咨诉问题。
- 注重投诉案件的规范性和效率性，并建立投诉归档资料，完善投诉处理机制。
- 日常咨诉、满意度回访、补参保、电话录音等客户资料收集和管理。
- 根据日常咨诉工作中不同客户的诉求提出合理化建议，提高客户满意度。
- 每月初按照公司要求，对于上个月柜面受理案件进行100%满意度回访。
- 勤学好问、责任心强，能服从配合有效完成领导交办事项。 任职资格
- 全日制本科及以上, 有医学相关专业背景者优先。
- 有同业理赔、医疗支持、医保合署办公经验或该行业工作经验者优先。
- 熟悉深圳市医保政策知识，熟练使用office等办公软件，计算机能力强者优先。
- 项目管理能力，沟通协调能力，有较强的逻辑思维能力。

## At a glance
- Posted by the employer: Apr 9, 2021
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=2BBAC882B0B1489E905FE21BA4191D15)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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