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Ping An Insurance Group · 杭州市

# 咨诉管理岗

杭州市 

Listed on Ping An Insurance Group’s official careers site. Posted March 4, 2025. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=069AE209AB53425398F75C0FF5C98CBE)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 咨诉管理岗

## Job description

岗位职责
- 本科及以上学历，保险、法学、医学等相关专业优先；
- 有2年以上咨诉处理经验者优先；
- 能熟练操作常用办公软件；
- 具有优秀的沟通协调能力。 任职资格
- 负责投诉案件处理，与客户沟通并安抚，妥善处理确保案件不升级；当地监管转办案件处理，办结行文报告；
- 执行并落实总部制订的投诉处理相关制度，整理流程和规则建议，推动服务体验不断完善；
- 咨诉日报、月报、年报及内部投诉专项报告撰写；投诉根因分析，推动责任部门问题优化，提升客户体验；
- 落实消费者权益保护的相关要求。

## At a glance
- Posted by the employer: Mar 4, 2025
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 杭州市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=069AE209AB53425398F75C0FF5C98CBE)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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