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Ping An Insurance Group · 重庆市

# 咨诉服务岗

重庆市 

Listed on Ping An Insurance Group’s official careers site. Posted March 13, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=9F5E457B44A445649F2037A91AD4356A)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 咨诉服务岗

## Job description

岗位职责
- 负责当地监管转办案件处理，办结行文报告；投诉案件根因回溯，推动投诉问题整改。
- 执行并落实总部制定的投诉相关制度，整理流程和规则建议，推动服务体验不断完善。
- 完成投诉根因分析，推动责任部门问题优化，提升客户体验。
- 当地监管定期拜访，汇报投诉管理工作，了解最新政策；监管季报、半年报、年报报送工作；
- 负责投诉案件及信息咨询案件处理，与客户沟通并安抚，保证不案件不升级，妥善处理；当地监管转办案件处理，办结行文报告。
- 完成咨诉日报、周报、月报及内部投诉专项报告的撰写。
- 公司领导交付的其他工作。 任职资格
- 本科以上学历；医学、金融、保险、新媒体专业优先；
- 有2-3年金融行业或投诉处理类岗位工作经验、有监管对接经验优先；
- 沟通表达能力强、思路清晰，细致耐心。
- 熟练使用办公软件。

## At a glance
- Posted by the employer: Mar 13, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 221 days
- Location: 重庆市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=9F5E457B44A445649F2037A91AD4356A)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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