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Ping An Insurance Group · 深圳市

# 服务管理岗

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted August 28, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=A59F2E4E37034669A5A26BC15BAFEE02)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 服务管理岗

## Job description

岗位职责

### 投诉管理
- 负责投诉处理及复盘，开展根因分析，区分各类风险并建立整改机制，跟进全流程闭环；

### 服务规范
- 负责搭建及迭代线上问诊服务管理机制，根据渠道要求梳理场景及话术等；

### 协同治理
- 负责联动运营、产品、服务团队，针对客诉暴露出的问题推动制度迭代、流程优化、产品功能迭代等；

### 其他事项
- 领导交代的其他工作。 任职资格
- 本科及以上，3年以上相关工作经验，临床医学、公共卫生等专业优先；
- 具备优秀的制度搭建能力、分析报告能力，跨部门沟通能力，能独立完成相关工作；
- 抗压能力强。

## At a glance
- Posted by the employer: Aug 28, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 53 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=A59F2E4E37034669A5A26BC15BAFEE02)

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