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Ping An Insurance Group · 郑州市

# 消保管理岗

郑州市 

Listed on Ping An Insurance Group’s official careers site. Posted August 7, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=E47D99A76FC3415F80DE60BD40889A3A)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 消保管理岗

## Job description

岗位职责
- 建立健全分公司消费者权益保护体制及组织架构，制定年度消保工作计划并按计划落实、开展相关工作。
- 统筹协调各职能部门开展消保审查、信息披露、个人信息保护、内部员工培训、内部考核等工作事项。
- 统筹协调各职能部门开展适当性管理、产品和服务营销宣传管理、销售行为可回溯管理、合作机构管理、特殊人群金融服务等工作事项。
- 建立健全教育宣传制度，制定年度教育宣传工作计划并按计划落实、开展相关工作。
- 妥善处理投诉案件，与客户沟通并安抚，制作发布咨诉日报、周报、月报及内部投诉专项报告，分析致诉根因，推动责任部门问题优化。 任职资格
- 本科以上学历，3-5年相关工作经验。
- 有借调监管工作经历者、统筹开展消保监管评价工作经历者可优先考虑。
- 具备保险、医学基础知识，熟悉公司产品条款、理赔政策，熟悉外部法律法规、监管政策、舆情动态。
- 有消费者权益保护意识、法律合规意识、谈判技巧和情绪管理能力，能妥善处理客户投诉，化解争议。
- 较好的团队合作意识，积极向上，做事认真负责，执行力强。

## At a glance
- Posted by the employer: Aug 7, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 74 days
- Location: 郑州市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=E47D99A76FC3415F80DE60BD40889A3A)

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