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Ping An Insurance Group · 沈阳市

# 客服

沈阳市 

Listed on Ping An Insurance Group’s official careers site. Posted July 20, 2022. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=B5BD1515037B4E3DA2EE585CDF5F8288)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客服

## Job description

岗位职责
- 负责在与客户接触的各环节，执行公司话术标准，提升公司形象
- 负责组织检测中心层面的客服培训工作，提升员工的服务意识和服务水平
- 负责接待客户投诉，分配落实部门，跟进处理结果，及时上报及反馈客户，提升客户体验
- 配合总部开展客户满意度调查工作，指导客户填写健康问卷，并做好沟通工作，介绍健康体检理念及专业化健康体检、健康管理等内容
- 负责受理客户的预约与登记，根据检测项目要求，准备相关检查单，告知客户注意事项及流程。定期整理、分析并上报客户有关信息。
- 负责接受客户的咨询工作，包括线上与线下咨询等。
- 负责组织、接待、引导、协调客户有序进行体检或检测，负责安排合理的流程，做好人员的导检咨询工作
- 负责回收当天体检单，经核对所有体检单收齐后交总检师给出完整结论。根据客户要求发放、寄送工作。规范保管体检档案，保护体检者个人隐私，防止体检资料信息泄露。
- 联系名医确认门诊时间，并在系统中及时维护。保障名医门诊信息的及时、准确发布。
- 负责按时高质量完成领导交办的其他工作 任职资格 1、大专及以上学历 2、2年及以上客服工作经验 3、熟练使用办公自动化软件 4、口齿清晰，普通话流利，语言富有亲和力，性格温和 5、能够使用Microso Office（含Excel、Word、Powerpoint等）常用办公软件和办公设备

## At a glance
- Posted by the employer: Jul 20, 2022
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 沈阳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=B5BD1515037B4E3DA2EE585CDF5F8288)

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### [BBC业务经理（2026）](https://jobs.opennash.com/companies/ping-an-insurance/jobs/e455d28dcea1ba6de572/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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