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Ping An Insurance Group · 深圳市

# 投诉管理岗

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted October 15, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=5E5B92238EB74755BEAD03A70DB3E7D6)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 投诉管理岗

## Job description

岗位职责
- 统筹投诉处理方案，负责投诉处理工具包统筹、日常疑难杂症投诉指导和邮件审核、重大投诉演练、推动应急小组工作、一把手亲接亲处等；
- 负责汽融投诉处理系统优化，以及投诉管理相关科技项目上线
- 统筹投诉处理流程管理，包括有效性判定管理，责任机构判定管理，统筹全国投诉核减管理、负责投诉渠道披露和信息公示管理等；
- 负责推动投诉数据分析、问题定位，并做分析总结，统筹推动投诉举一反三、溯源整改；
- 负责建立健全汽融纠纷多元化解工作机制，做好与监管指导的调解单位（金调委、银促会等）的对外沟通协调等相关工作；
- 负责抵制、打击黑灰产相关工作；
- 能够撰写、审核，投诉、信访等工作报告；
- 领导交办的其它事项。 任职资格
- 本科及以上学历毕业；
- 工作认真负责，积极上进，乐于学习，无不良嗜好，无不良记录；
- 具有银行投诉管理、消保管理经验者优先；
- 具有法律相关专业背景、银行法律合规部门工作经验者优先。

## At a glance
- Posted by the employer: Oct 15, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 5 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=5E5B92238EB74755BEAD03A70DB3E7D6)

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