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Ping An Insurance Group · 天津市

# 理赔协谈岗

天津市 

Listed on Ping An Insurance Group’s official careers site. Posted August 10, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=CE2DDE5AAC814BB99DF847501236D80B)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 理赔协谈岗

## Job description

岗位职责

### 针对重疾及需长期治疗的慢病客户，运用专业能力和公司医疗服务资源，在客户报案后提供贯穿疾病诊断、治疗、康复全流程的管理式理赔服务，包括但不限于
- （1）根据客户病情进行分层管理，协助客户明确诊断和治疗方案； （2）引导网络医院就诊，推动会诊方案执行落地； （3）根据客户病情，制定个体化跟踪随访方案； （4）保单责任提示、答疑，沟通责任免除项目； （5）理赔流程及材料指引，主动提供出院即赔服务。
- 针对审核下发的理赔协谈任务（拒付、扣费、补充材料等）与客户沟通，提供专业理赔解释。 理赔特殊案件的签报、协议、通知书制作及签署等。
- 理赔争议案件处理、化解，避免投诉升级。
- 理赔服务案例输出。
- 领导交付的其他工作。 任职资格 1、本科及以上学历优先，有人身险、团体意健险理赔工作经验优先； 2、3-5年相关工作经验优先；医学、保险、法学等相关专业优先，需熟练运用办公软件； 3、富有活力，乐于社交，善于沟通，同理心强，尊重他人观点优先； 4、具有杰出的担当精神，较强的抗压能力，能够主动思考有自己的观点想法，积极解决问题； 5、较好的团队合作意识，勇于迎接挑战，执行力强。

## At a glance
- Posted by the employer: Aug 10, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 71 days
- Location: 天津市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=CE2DDE5AAC814BB99DF847501236D80B)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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