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Ping An Insurance Group · 上海市

# 客服运营管理岗

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted September 23, 2021. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=31D54B698EF441F98F4EFB3991126022)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客服运营管理岗

## Job description

岗位职责
- 根据公司和部门规划发展要求，负责客服团队建设和日常管理，对各项KPI指标负责，定期产出数据分析报告及提升方案；
- 以客服为中心，推动建立完善客服运营管理制度、工作标准及业务流程；
- 与公司各部门协调，汇总分析各部门及分公司的需求优化建议，形成VOC，整合资源跨部门协作，有效推动体验改善；
- 领导交办的其他工作。 任职资格
- 本科及以上学历，
- 熟悉客服中心运营管理体系及业务流程，有金融行业工作经验者优先；
- 良好的学习能力，优秀的沟通能力、协调能力和组织能力，责任心强，具有良好的抗压能力；
- 目标导向，具有较强的自驱力、数据分析及总结能力，书面表达能力好。

## At a glance
- Posted by the employer: Sep 23, 2021
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=31D54B698EF441F98F4EFB3991126022)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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