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Ping An Insurance Group · 海口市

# 客服专员

海口市 

Listed on Ping An Insurance Group’s official careers site. Posted October 22, 2019. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=231362673C864651834244D8D2396777)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客服专员

## Job description

岗位职责
- 协助主开拓人定期上门服务客户，为客户提供专业的方案宣导、咨询服务；及时反馈客户的各种信息与需求，根据公司及主拓人安排向客户进行新产品、新服务的介绍与宣传；
- 维持与客户的日常联络，建立良好的客户关系，树立公司的良好服务形象；针对客户的其他服务要求，积极进行内外部沟通、协调，争取为客户提供满意的答复；
- 收取各类服务申请及相关单据，按照公司相关规定对其进行初审，并对后续处理的时效、质量进行追踪、监控，对问题单据及时进行处理；定期向客户提供保单状况的反馈和分析等；
- 对日常服务方式、内容等提出改善意见与建议；进行年度服务工作总结，为续保提供意见与建议；
- 完成公司交办的其它工作。 任职资格 1、本科学历（能力特别突出者可适当放宽至大专或同等学历）； 2、1-3年相关工作经验。

## At a glance
- Posted by the employer: Oct 22, 2019
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 海口市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=231362673C864651834244D8D2396777)

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