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Ping An Insurance Group · 上海市

# 消费者权益保护中心投诉督导岗

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted October 13, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F74AEA5E13784A7C8F600991541C534E)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 消费者权益保护中心投诉督导岗

## Job description

岗位职责

### 投诉管理与督导
- 负责分行全量投诉压降及多元化解全面达成目标，把控各经营单位及业务条线投诉处理质效，开展日常督导及培训，优化投诉处理流程机制

### 数据分析与复盘
- 定期统计投诉数据，梳理高频问题、集中风险、重点客诉，形成问题分析及建议，开展投诉溯源整改

### 打击金融黑灰产
- 推动分行打黑专项整治行动，依托投诉工单、异常客诉特征，及时发现黑灰产行为，上报风险线索并争取实质打击成效

### 疑难客诉协处
- 参与分行重点、疑难客户投诉的对接沟通和化解，压降投诉升级及舆情、监管问责风险 任职资格
- 本科及以上学历
- 具备5年及以上银行从业经验，有一线客诉处理经验优先
- 具备较强的沟通能力，思路清晰、责任心及执行力强
- 过往无违规违纪情形

## At a glance
- Posted by the employer: Oct 13, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F74AEA5E13784A7C8F600991541C534E)

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### [2M经营分析岗](https://jobs.opennash.com/companies/ping-an-insurance/jobs/069528eaf06d746e5e1e/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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